Summary Description:The Director of Residential Supports (DRS) oversees and supervises residents and staff in HARC's Residential Supports Program. The DRS supervises completion of resident specific paperwork, and ensures that the residents' Individual Plan program goals andaction plans are implemented. The DRS is responsible for coordinating residential support from staff, other agencies, and family and friends to allow residents to maintain safe, healthy lives and quality living within the community. The DRS is the authority and primary responsible party to ensure budgetary compliance and overall quality of services within their assigned programs.Essential Job Functions:
- Advance Harc's mission in the community and governmental advocacy efforts; demonstrating respectful interactions with the people we support and their families, supporting activities that promote Harc, including attending and supporting fundraisers.
- Supervises the Coordinators of Residential Supports. Build the residential support team, and nurture a positive work environment and culture.
- Responsible to ensure that all regulations, statutes, DDS policy and procedures, and Harc Policy and procedures are followed including, but not limited to, Program Review for behavioral programs/psychotropic medication, Individual Plans, and specialized Planning and Support Team Meetings designed to help the people build a great life.
- Conducts Management Audits and bi-Annual Programs and Services Reviews.
- Monitors systems developed to ensure people receive all appropriate supports.
- Ensures systems are in place to monitor/review/maintain all logistical documentations (i.e. time sheets, activity sheets, incident/anecdotal reports, staff training materials, meeting minutes, supplies, maintenance requests).
- Facilitates staff meetings with Coordinators of Resident Supports and Assistant Coordinators.
- Assists the Coordinators to manage residential in-service training for direct support staff
- Monitors new staff during training and probationary period to ensure job performance meets required standards.
- Maintain up-to-date training commensurate with the position.
- In the event of inadequate staffing levels or job action must be available to assist with direct participant support.
- Regular attendance and punctuality with limited unscheduled absences is required.
- Responsible to ensure the completion for required reports, and specific paperwork, and ensures the Individual Plan program goals and action plans are implemented.
- Obtain additional assistance for the people we support through processes including but not limited to DDS one-time funding and Utilization Resource Review (URR)
Additional Job Functions:
- Provides oversight on employee scheduling to ensure adequate staffing levels.
- Provides 24-hour on-call administration availability for emergencies notification and resolution to assist the people we support.
- Ensures the people we support maintain a clean, well-maintained household (including all properties i.e., car, personal grounds).
- Prospects new opportunities and supports for continued development for people we support.
Educational/Knowledge Requirements:
- Bachelor Degree in Special Education, Social Work or other related field.
- Two years' experience working with people with intellectual disability. (Other combinations of experience and education may be considered).
- Experience providing supervision.
- Experience supporting people within a residential environment preferred.
- Has working knowledge of positive educational approaches and reinforcement programs that will support each resident's individual strengths and adaptive limitations.
- Experience coordinating supports for individuals using a variety of disciplines.
- Competence in Microsoft Word and Excel for Windows and ability to format and print documents.
- Must possess a valid driver's license and maintain a liability free driving record at all times.
- Must have reliable transportation.
- Working knowledge of DDS licensing regulations and requirements
Job Skills/Ability Requirements:
- Strong organizational abilities and detail oriented.
- Ability to apply basic theories, principles and techniques as they relate to the provision of supports to people with intellectual disability.
- Ability to develop, plan and provide supervision effectively.
- Ability to prepare written documents and reports using proper grammar and style.
- Good communication abilities and utilizes multi-modality communication when needed.
- Has the ability to maintain consistent professional ethics as they relate to residents, support staff and the agency mission.
- Ability to work as a team player with all levels of resident support disciplines.
- Ability to work a flexible schedule.
- Ability to motivate people and deal with issues beyond giving and receiving instructions.
- Ability to perform a variety of duties often changing from one task to another of a different nature.
Physical Requirements:
- Work varies from light to heavy; this position may be required to lift 10-50 pounds.
- Ability to operate standard office equipment.
- Ability to complete significant amounts of computer screen work and data entry without restriction.
Training Requirements:
- Each position has specific training requirements. All employees will be informed of those requirements and updates commensurate with their position.
- Recertification as required by DDS and other accrediting associations.
Personality Traits:
- A preference for working for the presumed good of people.
- Adaptability, Flexibility, Patience, Warmth, Ability to understand differences in people's opinions, to make generalizations, evaluations or decisions based on sensory, and/or judgmental criteria.
- Warm, patient, encouraging, optimistic, respectful, energetic, supportive
- Excellent observation skills.
- Resistant to interaction fatigue.
- Ability to motivate people and deal with issues beyond giving and receiving instructions.
- Ability to perform a variety of duties often changing from one task to another of a different nature.
- Interested and motivated in establishing effective working relationships with other agencies, both public and private sectors of people with intellectual disability.
- Interested and motivated to coordinate and create the team process that assists each resident with all levels of support.
- Interested and motivated to expand current base of knowledge for self as well as all direct support staff.
- Ability to retain professionalism and composure in crisis situations.