Director, Responsible AI Strategy Team (People Leader)
: Job Details :


Director, Responsible AI Strategy Team (People Leader)

DaVita

Location: New York,NY, USA

Date: 2024-10-28T12:20:34Z

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

At Salesforce, there is nothing more important than our customers' trust in us and responsible use of our solutions to achieve incredible business outcomes. Our trusted experts and high-value services make this possible by engaging with customers from a place of expertise, integrity, experience, and innovation. In collaboration with Sales, Technology & Products, the entirety of our Professional Services organization, we partner with our customers to strategize, design, and implement solutions that bring the full potential of Salesforce to our customers' business.

We are giving focus to our Professional Services organization's scope of influence & capability in the area of AI technologies that are core to Salesforce's Einstein solutions with the role of AI Business Strategy Consultant. AI Consultants will have generative, predictive, and analytic AI knowledge and have proven expertise in the area of AI ethics, design, and general technology understanding. This role supplies specific AI-related expertise to our strategic engagements for customers across industries, serving as a trusted advisor to our key customers. Their work involves guiding our highly skilled and collaborative project teams in strategic engagements, mentoring both non-technical and technical consultants, leading customer relationships at executive levels, and delivering strategy & roadmap results.

Core Responsibilities:

  • AI Expertise: Apply ever-growing knowledge of AI technologies to provide broad strategic perspective and guidance to Salesforce customers. Build and maintain PoV and thought leadership content regarding AI topics.
  • Provide Trusted AI Professional Services: Participate as the leader of AI Coach engagements. Develop readiness assessment, vision, strategy, and PoV for other workstreams specific to AI focus topics.
  • Product Alignment: Partner with TMP leaders to ensure continuous feedback between PoV/content/asset creation and AI powered product direction.
  • Industry Alignment: Partner with Industry/OU leaders to ensure continuous feedback between PoV content creation and industry specific insights and needs.
  • Customer and Exec Engagements: Engage senior level customer leaders in planned meetings, workshops, 1:1 engagements and roundtable discussions.
  • Account Strategy: Trusted advisor and partner to the sales teams in creating relevant, customized solutions and engagements for key accounts.
  • Knowledge & Enablement: Coordinate and collaborate on knowledge, assets, enablement, and other tools to scale AI knowledge throughout professional services.
  • Team Management: Lead and mentor a diverse team of AI Business Strategy Consultants, fostering a collaborative and innovative environment.

    • Your Impact:

  • Thought leadership - Establish Salesforce as trusted authorities in the field of AI.
  • Account specific POV - Tailor and translate solution message to customers about AI and Einstein.
  • Engage with customer - Drive the vision to tangible implementation strategies.
  • Relationship building - Engage long term with prospective and current C-level executives.
  • Salesforce Way & Knowledge Contribution - Create content and assets to enable Salesforce Trailblazers on AI topics and successes.

    • Success Criteria:

  • Successful execution of AI strategic engagements that lead to follow-on implementations.
  • Application of our Ethical AI guidelines and standards in strategy and roadmaps for Salesforce customers.
  • Creation & Maintenance of high value Sales and ProServ assets to enable the pipeline generation for AI Cloud services.

    • Minimum Requirements:

  • 10+ years of strategic consulting experience with large clients and responsibility for recommendations.
  • 5+ years of proven experience managing diverse teams in a complex environment.
  • Expertise working in, researching and publishing, and/or consulting and implementing AI capabilities.
  • Strong communication, presentation, and writing skills.
  • Degree or equivalent experience confirmed experience required.

    • Preferred Requirements:

  • Proven success in a matrixed and highly collaborative environment.
  • Prior success in emerging tech, regulatory/policy environments, or other AI implementations.

    • Accommodations:

    If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

    Posting Statement:

    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.

    Equal Employment Opportunity: Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

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