Director, SAI Business Oversight
The Role
The Director, Business Oversight will be responsible for providing end-to-end oversight of business and operational processes, increasing quality and reducing risk across the business. We're looking for a collaborative, curious, team-focused Director that can work with business counterparts to ensure end-to-end understanding of operational complexity and address areas of risk. The primary responsibilities include:
- Lead and drive quality and risk efforts supporting the Model Management business as well as the build out of the Private Assets program.
- Collaborate with product and platform business partners to identify and manage risks prior to the launch of new products or changes to existing platforms and processes.
- Provide business judgement and leadership to guide service recoveries, audit action items, and other risk remediation efforts.
- Develop and maintain strong relationships at multiple levels with key internal and cross-company business partners to understand full end-to-end environments and capture and manage key risks.
- Drive the prioritization and implementation of controls, automation, process improvements, and documentation to decrease risk and increase efficiency.
- Closely partner with LRC counterparts across the firm, such as Legal (SAI/FPWA), Compliance, PI Oversight, Internal Audit and Asset Management Risk.
- Act as an advocate for SAI throughout the organization.
- Protect Strategic Advisers by managing regulatory requirements, such as business continuity planning, access management including information barriers, and records retention.
The Expertise and Skills You Bring
- 8+ years working experience
- Bachelor's degree required
- Broad-based investment industry experience and proven analytical skills; experience with operations, business analysis, project management, and scorecard and metrics reporting
- Experience in Asset Management or with managed accounts preferred
- Proficient with Microsoft Office suite; ability to produce executive-level PowerPoint presentations and manipulate data using Excel
- Record of team leadership, commitment to excellence, and attention to detail
- Ability to effectively manage relationships, collaborate, and influence
- Ability to identify and design effective processes, identify process improvement opportunities, and identify risks/gaps in a process
- Self-starter and motivated individual with ability and desire to identify solutions to problems
- Ability to understand regulatory and compliance matters and apply them to the business
Strategic Advisers
Through Fidelity's mission to deliver the best client experience in the financial services industry – Strategic Advisers (SAI) aims to bring simplicity to clients' complex needs through personalized, scalable solutions. SAI is the end-to-end investment management team for Fidelity's managed accounts business, providing scalable, personalized investment solutions for Fidelity's clients across the Personal Investing, Workplace Investing, and Fidelity Institutional channels. SAI is a rapidly growing organization, currently managing over $700B in assets across 2.2M client accounts.
Strategic Advisers - Business Health & Oversight Team
The Business Health & Oversight (BHO) team is a central organization within Strategic Advisers, responsible for providing end-to-end oversight to ensure overall health of the business by mitigating risk and driving operational efficiencies through:
- Enabling SAI to effectively and efficiently manage its risk, legal and regulatory responsibilities through broad program management
- Ongoing support of risk and quality management through risk evaluations & assessments, designing/re-designing processes, remediation efforts, and prioritization of critical areas within the business
- Supporting Incidents and Errors by driving systemic improvement across the organization
- Focusing on internal operating policies and procedures and external regulatory requirements in conjunction with LRC
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