JOB SUMMARY
Responsible for contributing to the development, implementation, and measurement of Spectrum Community sales and marketing programs and initiatives, helping to meet and exceed budgeted sales goals. Develop and implement sales plans to support Company objectives for optimum market penetrations at rates consistent with short and long term business goals. Responsible for the development, oversight and execution of effective sales strategies and tactics to grow Charter's customer base.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Develops and manages the planning, execution, deployment and tracking of on-going Multi Dwelling Unit sales activity across the organization to increase team sales productivity in order to meet or exceed customer growth and revenue projections.
- Guide Senior Sales Managers, Sales Managers, and Sales Supervisors in the execution of customer growth opportunities and overall sales strategies.
- Communicate overall plan, strategy, and KPI requirements to field personnel; monitor, analyze and evaluate overall team results.
- Assist SCS leadership in monitoring activities and results; make recommendations for strategic adjustments to maximize sales and growth opportunities.
- Oversee territory assignments and MDU portfolios to maximize sales efforts within competitive MDU communities.
- Collaborates frequently with Recruiting, Human Resources, and Training and Development on staffing requirements, virtual and field training enhancements, and coaching to performance and disciplinary needs.
- Stays abreast of latest market dynamics, trends and competitive offers and tactics within the overall footprint and makes sound response recommendations to upper management with supporting case study.
- Assists in the preparation of the annual budget, quarterly forecasts and identifies market trends that may impact performance to budget.
- Provides regular performance feedback to SCS leadership through coaching opportunities and the formal performance evaluation process.
- Perform other duties as requested by immediate supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand the English language.
- Proficiency in communicating both orally and in writing in a clear and succinct manner.
- Possess strong knowledge of door-to-door and relationship sales strategies.
- Ability to supervise and motivate others.
- Well organized and capable of prioritizing several projects and tasks.
- Ability to maintain confidentiality. Proficient with personal computer and software applications (i.e. word processing, spreadsheet, etc.).
Required Education
Bachelor's degree in marketing or related field, or equivalent experience.
Required Related Work Experience and Number of Years
- Sales experience - 5 years.
- Management experience - 10 years.
- CATV experience - 5 years.
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Knowledge of cable television products and services.
- Valid driver's license, satisfactory driving record within Company required standards and auto insurance.
WORKING CONDITIONS
- Office environment.
- Travel as required.
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