How you move is why we're here. ®Now more than ever.Get back to what you need and love to do.The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp StatusRegular Full time
Work ShiftCompensation RangeThe base pay scale for this position is $105,000.00 - $160,500.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doingStrategy - Develop a deep understanding of HSS (Hospital for Special Surgery) and the complexity of the institution's physician model and in collaboration with the Chief Administrator and Service Chief(s), explore a range of structural and organizational options to create the vision and strategic plan for the divisions.
- Support the Chief Administrator in effectively designing and communicating a vision for the Spine service, cultivating strong relationships and working confidently with staff at all levels of the organization to create an environment rooted in partnership and collaboration.
- Support the development and implementation of a Service physician recruitment plan to accommodate the growing demand for services while meeting the needs of physicians for clinical activity and clinical research.
- Partner with Service Chiefs and Departmental leadership with strategic planning, business development initiatives and projects to manage and optimize physician practice performance.
- Facilitate the establishment of annual Service Goals in administrative/ business, clinical, research and education areas.
- Onboard and orient new physicians to service programs, initiatives, and offerings, encouraging participation and engagement within service.
Operations & Physician Office Support- Work closely with the Chiefs to ensure that operations are consistent with the overall clinical and academic service goals and support the individual and collective career goals of the faculty.
- Establish and maintain processes to improve patient care, increase efficiency and ease the burden on physicians' office staff through programs such as implementation of various patient access initiatives
- Meet regularly with physicians to understand their practice and personal goals; Identifying and resolving operational issues based on regular communication with MDs
- Lead the design, execution, and communication of physician office optimization efforts, including physician productivity and quality assessments, partnering with physicians and their Office Managers in appropriate capacities. Use data to inform process improvement and optimization decisions, and develop improvement plans for specific offices and staff as needed.
- Create and maintain a highly effective and efficient infrastructure using best practices and a continuous improvement mindset. Collaboratively set direction on performance improvement initiatives, designing and overseeing project plans, deliverable preparation, and stakeholder alignment to ensure successful execution of strategic and operational priorities.
- Oversee Service Line colleagues responsible for supporting physician office day-to-day management.
- Develop improvement plans for offices and staff when needed to meet expectations
- Serve as the division's liaison to the hospital to help streamline the patient experience, manage patient throughput more efficiently and support the full continuum of care
- Continue efforts to reduce length of stay and facilitate preparedness for transitioning spine procedures to ASCs from both a business and clinical perspective
- Partner with OR leadership on OR efficiency, optimization, and cost reduction efforts
- Work closely with the Project Development, Planning, Design and Construction Department on renovation/relocation projects and new construction to support the growing needs of the Services, ensuring that new space is created to support the vision and goals of the Services.
- Maintain repository of service patient education, spearheading changes/additions when needed and communicating updates outward to relevant departments
- Roll out Interdisciplinary Initiatives within Service Line with support of Manager and office staff (Care Companion, AMS LOS, Department Committees)
- Execution of any operational initiatives within Service Line with support from Manager (if applicable)
- Partner with Director of MD Onboarding to conduct regular follow up with new physicians following practice opening, establishing an active partnership to ensure growth and success of physician offices
- Partner with Service Chiefs and Chief Administrator on analysis of performance metrics, budgetary and service report
Administrative- Lead the organization, planning, follow up for service meetings, including all committee meetings
- Lead service committees including working with chairs to set priorities and hold group accountable for progress toward goals
- Prepare presentations and material for Service Line meetings
- Represent Service on various hospital committees and project workgroups
- Oversee and lead initiatives and projects within Service Line and represent Service Lines on enterprise-wide projects (development opportunities)
- Monitor departmental operations ensuring excellence in care and thorough compliance with hospital policies, procedures, and practice standards
- Assist departmental leadership in the preparation of presentations as needed
- Ensure appropriate coordination of resident, fellow, and attending time/schedules
- Collaborate with Chief Administrator on correspondence and other written materials/communications (e.g., Annual Report, Program Descriptions, Annual Physician Evaluations)
- Complete other administrative tasks and projects as needed
Marketing and Public Relations:- Partner with colleagues in marketing department on activities related to marketing, media, and advertising initiatives, including media opportunities, website development, and developing printed materials
Education:- Promote and assist with development of educational programs for patients
- Ensure service meets goals relating to training and education
- Assist with management of academic calendar / conference schedule for service
- Function as a liaison between the service and HSS Education Department
- Development and distribution of communication materials
Requirements:- Bachelor's degree required
- Master's degree preferred
- 5+ years' progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g., MPH, MHA, MBA, etc.)
- Demonstrated experience working on strategy and business development within a hospital setting
- Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships
- Advanced proficiency with MS Office, including Word, Excel, Outlook, Project, Visio, and PowerPoint
- Familiarity with Epic Cadence
- Ability to prioritize and handle multiple tasks simultaneously, often under a deadline in a fast-paced environment
- Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused
- Ability to prioritize issues, resolve conflicts and communicate with all levels of the organization
- Must possess ability to learn new software tools & systems as required on the job
Non-Discrimination PolicyHospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.