Job Title
Director, Transaction Management
Job Description Summary
The Director of Transaction Management will be responsible for delivery of portfolio management services as described in SOW summary for the account within the assigned geography.
Job Description
Key Responsibilities:
- Oversee & manage service delivery team within assigned geography
- Be responsible for commercial and operational actions for the implementation of required scope within assigned geography
- Manage in-region escalations & issues
- Liaise with in-region client stakeholders & interlock partners
- Liaise with C&W in-country delivery partners and account service line teams
- Ensure cost effective operational running of allocated sites
- Ensure service delivery meets performance standards
- Track and report all data required for performance (KPI) reporting
- Actively participate and gather all required data & insights for portfolio planning process with service line leads and interlock partners
- Oversee estates management service delivery within assigned geography (Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the client's premises, effectively acting as the intermediary between landlord and tenant)
- Identify and drive through cost savings for Client
- Oversee Property Asset Management (PAM) - subtenant management service delivery within assigned geography for sublet properties, monitor income collection and tenant liaison
- Oversee transaction management service delivery for client within assigned geography (lease renewals, acquisitions, dispositions -subletting-early surrender, freehold acquisition / disposition) and valuations
- Ensure strict adherence to client and account EM-TM-PAM processes
- Continuously monitor for risks and issues and develop appropriate solutioning in conjunction with account leadership team
- Ensure adherence to lease terms and compliance with statutory requirements and advising client of same
- Manage and liaise with other Cushman & Wakefield teams and interlock partners to provide a full service to the client
- Lead and ensure effective client relationship management for client stakeholders in assigned geography and scope of service
Key Performance Indicators:
- Contribution to achievement of client and regional targets
- Client satisfaction
- Delivery of regular and accurate client reports
- Services undertaken within client budget
- Continuous improvement, operational efficiency opportunities and innovation
Knowledge & Experience:
- People management experience
- 10+ years of portfolio management experience, preferably with finance sector experience
- Strong leadership skills
- Up to date knowledge of legislation regarding property management
- Demonstrable technical competence in property management
- Basic IT skills (word-processing and spreadsheets)
- Industry specific packages (e.g. TRAMPS/PM&A)
- General practice background for or within either a corporate, public sector or private practice
Skills & Qualifications:
- Forward Planning - Plans and priorities own workload in order to achieve property management deliverables
- Enabling Delivery - Capable of delivering property management effectively and thoroughly within agreed standards
- Commercially Minded - Seeks efficiencies and cost savings for the client
- Building Relationships - Establishes and nurtures harmonious relationships with clients, their advisers and colleagues
- Developing People - Places a priority on developing own skills, knowledge and abilities in line with team requirements
- Equivalent academic qualifications
- Degree level estate management qualification or equivalent desired
- Membership of RICS
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