We are seeking a highly motivated and experienced Director to lead our global Systems and Process Engineering (S&PE) team, supporting the Technical Solutions (TS) organization. Datadog's TS org is composed of 900+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects who work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption. The Systems & Process Engineering function will sit within Technical Solutions Operations (TSO) and report into the VP of TSO. As the leader of our evolving Systems and Process Engineering team consisting of frontline managers and ICs, you will be spearheading our efforts to drive Technical Solutions efficiency and effectiveness by automating, optimizing, and operationalizing TS processes & workflows into a scalable ecosystem of tools. Your focus will be on business process automation, tech optimization, rationalization, and ROI (return on investment). At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You'll Do:
- Roadmap: Own & develop TS' overall tech stack architecture and roadmap, including how & where we can leverage AI to drive greater productivity and efficiency.
- Prioritization: Balance quick wins with large critical priorities, across the needs of different stakeholders and internal customers.
- Collaboration: With Business Leaders, IT, and peers that manage systems that integrate with our tech stack, to define, prioritize, and implement the roadmap.
- New Technologies: Drive new technology purchases and renewals of existing technologies to improve business processes and deliver cost-effective solutions.
- Cost Management: Optimize overall TS technology spend against value received for both technologies we build and buy.
- Metrics: Implement KPIs and metrics to monitor system performance, efficiency, scalability, impact of process improvements, and vendor effectiveness.
- Thought Partnership: To TS Leaders across Sales Engineering, Support Engineering, and Professional Services on how process, systems, and tooling can be best leveraged to achieve better outcomes for their teams.
- Process Engineering & Improvement: Oversee the analysis, design, and optimization of key business processes across departments, using continuous improvement methodologies (i.e. Lean, Six Sigma, etc.) to streamline workflows, reduce costs, and improve productivity.
- System Upgrades: Oversee implementation of new systems, features, enhancements, and retiring of tech debt , ensuring minimal disruption to business operations.
- Hire & Develop Talent: Lead the global team to evolve with business objectives and strengthen their business outcome focus while preserving the team's strong culture of collaboration, innovation, and humility.
Who You Are:
- Relentless focus on customer and business outcome - why we exist
- ROI driven mindset that drives all your decisions - is the juice worth the squeeze
- Strong communicator across different levels & audiences, from Engineers to Sales to Executives
- Share our values of Ownership + Win as a team + Be Humble; a leader who can lead but is not afraid to roll up their sleeves to dive into problems with the team
- Systematic & data-driven problem-solver
- Strong ability to balance agility (incremental improvement) with scale (what's worth taking more time to do properly)
- Thrives in a fast-paced growth environment
Your Qualifications:
- Education: Bachelor's or higher degree in Information Technology, Engineering, or a related field (or equivalent experience)
- Industry Experience: 10+ years of experience in business systems management, IT, or operations, including experience with managing Enterprise Platforms & Business Technology (i.e. Zendesk, Salesforce, Assembled, Workday, Netsuite, Jira, Confluence, Slack)
- Management Experience: 5+ years of experience growing, developing, and leading System Engineers, Process Engineers, Business Systems Analysts, and/or comparable teams in a high-growth company
- Execution: Proven track record of leading cross-functional teams and delivering successful business transformation initiatives
- Travel: Able to travel via auto, train, or air up to 20% of the time
Differentiators:
- Expertise in B2B Tech solutions in at least one following areas: Support, GTM, Sales Engineering, Professional Services motions; leading business case scoping to implementations, adoption, and utilization maturity curves
- Experience scaling a team through rapid growth to adapt to evolving business priorities
- Experience working with technical customer facing teams such as Sales Engineering, Support Engineering, Technical Account Managers
Benefits and Growth:
- Generous and competitive global and US benfits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $188,000-$275,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Your Privacy: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.