Work Based At Home
Location: all cities,IL, USA
Date: 2024-12-12T08:31:12Z
Job Description:
September 19, 2024About This RoleWe offer 100% remote, combo, or on-site - it's your choice!After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it â we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description:We know you're going to love it here! Discover has an outstanding culture and the employee experience is fantastic!Our next class starts in October of 2024. We've got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:â ¢ 8:00 AM - 9:00 AM EST (OH, NJ, MD, DE, PA)â ¢ 6:00 AM - 7:00 AM MDT/MST (UT, AZ)Note: Shifts are Monday through Friday with weekends assigned.What You'll Do Responsible for resolving cardmember inquiries regarding a fraud or security related concern. Some examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc. Takes incoming calls and referrals from other departments, and may make outbound calls at times.Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.If working from home, you will need a quiet workspace so you can focus on our customers. You'll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.We'll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You'll also have the best coaches to help you deliver the best service! How You'll Do It Handles inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills.Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity.Ensures proper follow-up or escalation of account based on call outcome.Makes outbound calls to verify account activity with the customer. Qualifications You'll NeedBonus Points If You Have 1+ years Call Center/Customer Service A credit screening may be required for some roles within Discover Home Lending.Application Deadline:The application window for this position is anticipated to close on Sep-20-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.Compensation:The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Time Off401(k) Plan #J-18808-Ljbffr
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