Leesel Transportation Corp. The Dispatch/Operations Support Specialist oversees daily transportation operations by coordinating bus routes, monitoring real-time bus movements, and supporting school bus drivers. They ensure the smooth, timely, and safe transportation of students, assist with route planning, and act as the first point of contact for any issues or emergencies. The specialist may also handle administrative tasks and collaborate with different teams within the company. Key Responsibilities: Dispatch Operations:
- Communicate with bus drivers to ensure timely route assignments, on-time performance, and adherence to schedules.
- Respond to real-time issues, including delays, breakdowns, accidents, or weather conditions, and take corrective actions.
- Maintain clear, continuous communication with school personnel and parents regarding delays, route changes, or emergencies.
- Monitor fleet movement through GPS tracking systems and other tools to ensure drivers are following designated routes and safety protocols.
Route Management: - Assist in the planning, optimization, and adjustment of bus routes based on student needs, traffic conditions, or other factors.
- Reassign routes or drivers when necessary to cover absences or unexpected changes.
- Review and adjust routes during the school year to improve efficiency or address any safety concerns.
Driver Support: - Serve as the primary point of contact for bus drivers to answer questions, provide instructions, and resolve concerns.
- Ensure drivers are up-to-date on policies, procedures, safety protocols, and route changes.
- Support driver training initiatives, especially regarding safety, student management, and vehicle maintenance issues.
Emergency Response: - Coordinate emergency protocols in the event of accidents, breakdowns, or other incidents, ensuring the safety of students and staff.
- Maintain contact with local authorities and emergency services when required.
Customer Service: - Address inquiries and complaints from parents, school personnel, and the community in a professional and timely manner.
- Provide regular communication and updates regarding any significant operational changes or emergencies.
Administrative Tasks: - Maintain accurate records of routes, schedules, driver assignments, and vehicle maintenance logs.
- Compile reports related to performance metrics, delays, incidents, or other relevant transportation data.
- Assist in scheduling driver shifts and managing time-off requests.
Compliance and Safety: - Ensure compliance with all local, state, and federal transportation regulations, including safety standards for school buses.
- Support ongoing safety initiatives, including assisting with inspections and audits.
- Collaborate with the safety team to review incidents and suggest improvements.
Technology Utilization: - Operate and troubleshoot dispatch software, GPS tracking systems, and other technological tools used in fleet management.
- Use tools like Lytx (if applicable) to monitor driver behavior and improve safety and efficiency.
Qualifications: - High school diploma or equivalent required; additional education in transportation management or logistics preferred.
- 2+ years of experience in a transportation or logistics role, preferably within a school bus or public transportation environment.
- Familiarity with dispatching, route planning, and GPS tracking software.
- Strong communication skills, both written and verbal, with the ability to handle multiple tasks in a fast-paced environment.
- Problem-solving skills and the ability to make quick decisions under pressure.
- Knowledge of local, state, and federal transportation laws and regulations, particularly those related to school buses.
- Ability to work flexible hours, including early mornings or late evenings, as needed.
- Bilingual in Spanish or Creole
Starting Annual Salary: $62,400.00 Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Leesel Transportation is a Special and Regular Education Transportation provider in the New York City area. Headquartered in The Bronx, we serve the NYC Department of Education, as well as some other NYC pre-K and private school programs. Our caring and passionate team makes a difference every day in our students' lives because we truly love what we do.