Located in Rochester, NYMore Information about this Job:American Medical Response (AMR) Rochester, NY DispatcherStarting pay is $18.64 per hour and up, based on your years of experienceWe're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services in addition to providing equipment and other support to our EMTs, Paramedics, and other staff . This person assigns and routes transportation requests , interacts with ambulance crew members, and can provide clear communication in all situations to ensure quality support and care to our customers. We provide 24/7/365 service to the City of Rochester and other entities that we se rve. Responsibilities:
- Uses a combination of telephone, radio, and other forms of communication to identify and dispatch the closest, most appropriate emergency vehicle to specific emergencies.
- Utilizes an advanced computer system including multiple screens and software programs.
- Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
- Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
- Responsible and accountable for completeness and accuracy of paperwork a s well as data entry related to their position prior to completion of shift.
- Answers telephone calls from citizens and representatives from medical facilities requesting emergent and non-emergent transportation , collects information accurately, and leads the caller through the call.
- Assists with collecting and processing information necessary for billing , scheduling, and staffing.
- Distributes, collects, and maintains crew equipment related to dispatch such as mobile phones, portable radios, laptops, keys, and more.
- Responsible for generating applicable reports and checking for accuracy.
- Assists in locating the scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
- Relays instructions from supervisors, messages, and emergency information.
- Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
- Follows established parameters/formats in receiving requests for service.
- Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
MinimumRequired Qualifications:
- Ability to work designated schedule, which is 6am to 6pm or 6pm to 6am. (All applicants will work days -and- nights as part of training before being assigned to an available shift, which may be either days or nights.)
- High school diploma or equivalent.
- Above-average telephone skills. (Guiding a caller through a series o f questions, avoiding silence, speaking clearly, typing while talking, dealing with callers under significant pressure and stress. Ability to handle up to five ringing lines, at a time.)
- Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
- Skilled in reading and writing English.
- Above-average knowledge of the geography and street structure of the City of Rochester, without reliance upon GPS or maps.
- Ability to remain seated at a workstation for prolonged periods of time.
- Ability to communicate clearly on the radio and telephone.
- Ability to make quick, correct decisions with minimal oversig ht in high-pressure, emergency situations, and be able to support those decisions if questioned.
- Ability to record, transmit , and report information accurately.
- Ability to efficiently utilize all equipment assigned to him or her.
- Ability to manage multiple tasks simultaneously.
- Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
- Ability to understand basic computer applications.
- Ability to quickly learn advanced computer applications.
EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.