Location: Slatersville,RI, USA
Are you looking to join a winning team?
We are looking for a customer-oriented service representative to join us.
Our customer service representatives (CSRs) are customer and solution focused whilst genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to listen and find solutions to meet our customer's needs by putting themselves in their customers' shoes and advocate for them. Customer feedback is priceless to our company and CSRs help us gather and utilize to be better. Problem-solving comes naturally to customer care specialists. Our goal is to ensure we excel in customer service to all our customers and clients, respond efficiently to customer enquiries, and maintain high customer satisfaction. The role involves supporting our partners in the field to ensure our customers are truly experience the great delivery experience.
WHAT WE BELIEVE IN
Our business and daily operation is based on eight core values which drives superior customer service. THIS IS OUR DNA!
Putting our customers 1st, Embrace Feedback, Earn Trust, Own it, Learn and Innovate, Show Pride, Be Authentic and Match Our Client's Passion and Commitment.
RequirementsYOUR DAILY IMPACT
Manage large amounts of incoming calls
Identify and assess customers' needs to exceed satisfaction
Take the extra mile to engage customers and clients
Provide accurate, valid, and complete information by using the right methods/tools
Build sustainable relationships and trust with customers and clients by open and interactive communication
Meet personal/customer service team call goals
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Document customer interactions
Follow company procedures, guidelines, and policies
Daily reports and communication via email
Display our DNA values
RequirementsRequirements
Proven customer support experience or experience as a client service representative
Track record of exceeding goals
Strong phone communication and listening skills
Familiarity with variety of software including email, Microsoft Excel and Gsuite
Customer focused and ability to pivot to different types of personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Bilingual (English/Spanish preferred not essential)
Experience:
Customer Service: 3 years (Preferred)
Dispatching: 1 years (Preferred not essential)
Compensation details: 16-18 Hourly Wage
PI5b4f71ae5c4c-26289-#######1