Location: Newport,NH, USA
Summary
The Dispatch Manager is responsible for daily operations of the Ready-Mix Dispatch. This includes all areas of production, delivery, and personnel supervision. Reporting to this position are the Dispatcher and Concrete Logistic Coordinators. This position reports to the Operations Manager and works closely with Quality Control, Area Managers, and Ready-Mix Sales. The Dispatch Manager sets the tone and culture for the Dispatch Office and leads the team by example through creating strong relationships with customers and all team members.
Essential Duties and Responsibilities
* Fully understand and follow the company's philosophy as it pertains to customers.
* Determines the most appropriate staffing level of Dispatchers and Concrete Logistics Coordinators to meet projected demands.
* Schedules delivery start times and gives those times to Southern and Central Plant Managers to schedule the drivers.
* Oversees the Dispatch team to ensure the timely distribution and delivery of concrete.
* Utilizes GPS/scheduling software to monitors truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization.
* Analyzes and reviews yardage and delivery reports to ensure optimum asset utilization.
* Communicates with Mixer Drivers, Pump Operators and Plant Managers, on a frequent and regular basis to avoid or address issues, concerns, or problems.
* Works closely with operations and safety department managers to ensure drivers follow local, state, and federal safety and DOT guidelines and regulations.
* Works closely with the RM Sales Department to ensure the highest customer satisfaction.
* Complies with, and ensures subordinates are in compliance with all, Safety, Health, Environmental and other Company policies, procedures and requirements
* Completes all paperwork in its entirety and forward as applicable
* Exercises discretion, as position requires the handling of confidential information
* Advises QC, Area Managers, Sales and Operations Manager of all unresolved customer and employee concerns and complaints
* Advises the Safety Department of employees who are not following company's policies and procedures or who fail to use necessary Personal Protective Equipment (PPE)
* Reports, investigates, and alerts Safety Department of all accidents or incidents
* Always represents the company in a professional manner
* Fosters a team building environment
* Performs functions of Dispatcher and/or Concrete Logistics Coordinator, as necessary
Desired Qualifications
* Education: Associates Degree or High School Diploma and equivalent work experience.
* Knowledge and Skills Required:
* Advanced phone and computer operating skills (Windows applications).
* Dependable, team oriented, exceptional communicator, patient/calm, ethical, adaptable, understanding, professional, and be an independent/decision maker.
* Accuracy with attention to detail and the ability to multi-task in a fast-paced and busy office environment.
* Must be proficient at entering customer order information into the computer while talking to the customer on the phone.
* Common sense and good judgement and willingness to work.
* Must have excellent written and verbal communication skills.
* Must be discreet, as position requires the handling of highly confidential information.
* Exceptional analytical and problem-solving skills.
* Experience:
* Minimum of 5 years of customer service/dispatching experience
* Minimum of 2 years of supervisory experience.
Other Responsibilities:
* Hold yourself, your team, and the company accountable.
* Represent the Company in a positive and professional manner.
* Assist other team members as necessary.
* Work safely, wear proper personal protective equipment as necessary.
* Notify the Safety Director of any work-related injuries or accidents, immediately.
* Other duties and tasks as assigned or as necessary.
Restrictions:
* Perform multiple tasks under stressful situations over long periods of time while maintaining proper composure.
* Must be able to sit for long periods of time throughout the workday.
* Must be able to work long and flexible hours as necessary.
* Must be able to quickly adapt to changes and be capable of making decisions while under pressure.
* Occasional travel as necessary.
Part of the Dispatch Manager's job will be other tasks/duties as assigned or as necessary.
This job description, as written for the position of Dispatch Manager for Carroll Concrete Company/Newport Sand & Gravel Co., Inc. is an accurate reflection of the essential job functions for this position. This job description and its contents are subject to change without notice at Carroll Concrete's discretion.