Location: Evansville,IN, USA
Dispatch SupervisorJob DetailsJob Location3700 - Corporate Office - Evansville, INPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNegligibleJob CategoryCustomer ServiceDescriptionWant to get your career moving in the right direction? We are seeking a self-confident, organized, results oriented team leader who wants to join our growing organization. Must have the ability to work in a fast-paced environment with an appreciation for structure and standard operating procedures. Come be a part of the nation's largest rail crew transportation company as our new Dispatch Supervisor!About PTI – Where the RIGHT way is the SAFE way:Professional Transportation, Inc. has been providing crew transportation services for railroads since 1980 and has an industry reputation for providing quality, reliable, and safe crew transportation services. Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews. PTI dispatchers match up drivers with these trips and the drivers safely transport the crews to their destinations.Job Summary:As a PTI Dispatch Supervisor, you would be working for our 365/24/7 Dispatch Center. PTI Dispatch Supervisors oversee the dispatch department that is responsible for dispatching our drivers to transport railroad crew members wherever the railroad customers request. This position will also be responsible for making sure Dispatchers are maintaining driver rotations/trip lists using PTI software and professionally answering calls from drivers, field managers, and railroad personnel. This heavily technology-based position will require long hours of computer, typing, and mouse use.Benefits of Joining PTI:Multiple benefit plan options including medical, dental, vision, and supplemental insurance optionsPaid vacation time, sick time, and holiday pay401(K) retirementOn the job trainingDiscounted cell phone plans for Verizon and AT&TFree gym membership to any Planet Fitness location in the Evansville, Henderson, or Owensboro areaRoom for growth and advancement within the companyResponsibilities:Manage your team of dispatch specialists to promote a working team environmentEnsure that PTI policies and procedures are being followedProvide coaching/trainings to employees regarding the quality of their work, reliability, and productivityAdminister corrective action when necessaryEnsure that team members are following the corporate attendance policyOversee call volume to ensure service standards are metServe as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution in a professional mannerDemonstrate ability to identify and understand customer issues, resolve customer inquiries, and develop appropriate solutions quicklyAdditional duties as assigned by the Dispatch ManagerThis does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.QualificationsOur ideal candidate would have:Prior experience in a call center/dispatch environmentCollege degree in business related field (preferred but not required)Strong leadership/supervisory skillsMust be willing to work a flexible schedule which includes nights, weekends, holidays, and overtime when necessaryBe self-motivated, independent, and success orientedStrong communication, interpersonal, and conversational skillsWell-organizedAbility to operate related computer applications and related business equipmentAAP/EEO StatementEqual Opportunity Employer/Drug-Free Workplace: PTI is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. PTI has a Drug-Free Workplace Policy in effect that is strictly adhered to.