- Acts as a first-line supervisor for designated dispatch staff overseeing the day-to-day operations, activities, and personnel on an assigned shift to ensure compliance with established guidelines, procedures, and policies
- Supervise, assign, review and participate in the work of dispatchers who receive and dispatch emergency and non-emergency calls
- Responsible for the effective supervision administration to include staff development, performance management, employee relations, prioritizing, and assigning work-related activities
- Advises staff on difficult issues and makes decisions in exceptional situations to manage and implement appropriate services and assistance
- Record all Project Manager daily check-ins on the daily operations calendar
- Record all Project Directors statuses on the daily operations calendar
- Ensures updates of the daily operations calendar to all Regional Directors and Director of Operations
- Input of all job leads, new jobs, client team members and assigned Project Director and Superintendents in Shiggy
- Makes minor adjustments to communication systems, analyzes problems, and makes referrals to appropriate sources of service
- Assists dispatchers with difficult complex calls and dispatches; serves as the technical expert over dispatching operations; and conducts quality assurance reviews of dispatches
- Establishes Dispatch KPI's and advises on Performs other related duties and assignments as required
Job Requirements:- Associate degree or higher; or with a minimum of 3-5 years working in the construction industry and/or training; or equivalent combination of education and experience.
- Certification a plus.
- Time management skills, with the ability work in a fast-paced environment.
- High degree of professionalism and a strong emphasis on providing excellent customer service.
- Strong communication skills, both written and verbal.
- Ability to prioritize work based upon client and team needs.
- Software Skills:
- Microsoft Office suites (Word, Excel, Outlook)
- Acumatica
- Timekeeping software
- Shiggy
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Contact Details: Ally Roberts 631-###-#### ...@execsallied.com