Dispatch Technician
: Job Details :

Job DescriptionInsight Global is looking for a dispatch technician to sit on site in San Antonio, TX. This position provides end users with excellent customer service, service management, incident management, technical troubleshooting, help desk support services, first contact resolution, and escalation. Responsible for tracking and resolving incidents and service requests encompassing a broad range of enterprise systems, including Point of Sale (POS) devices, Back Office System (BOS), Kitchen Display Systems (KDS), PCs, hardware, software, OS, networks, data, voice, facility maintenance, user training, HR systems, Incident Hotline/ Media Hotline, Mobile Application, Xenial support and Online Ordering functionality in addition to Command Center support and escalation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com .To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .Skills and RequirementsExperience in Customer Service and/or Held Desk support preferredExperience working in fast paced organization. Experience working with some sort of ticketing systemMust be able to work an 8 hour/40 hour a week schedule between 6am-10pmExperience and knowledge of dispatch and communicating with customers with inbound callsExperience and/or education in Windows OS, service management software, e-mail, voicemail, internet/intranet, cell phones, desktop support, preferredHigh school diploma/GED equivalent or equivalent work experience nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ...@insightglobal.com.