Location: Pittsburgh,PA, USA
Company :
Allegheny Health Network
Job Description :
GENERAL OVERVIEW
Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.
ESSENTIAL RESPONSIBILITIES
* Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
* Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
* Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
* Enters data, using various systems, to communicate information to necessary personnel. (20%)
* Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
* Uses proper body mechanics. (10%)
* Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
* Proficiency in the utilization of computer software.
* High degree of problem solving and decision making tools
* Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
* Ability to maintain the highest measure of confidentiality
* Accurately performs accounting skills when dealing with money required
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