Location: York,PA, USA
Join our team of Life Changers!UPMC is hiring a Casual, Dispatcher to support the office in Harrisburg.Shifts are 7am-7pm or 7pm-7amMUST be available for both days and nights to be considered for this position.Since this is a casual position, you would review open schedules for upcoming weeks and sign up to work that 12-hour shift.Availability on holidays is also required.Ideal candidate is someone that knows how to provide high quality customer service and have effective communication skills.Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!Responsibilities:Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio and Northern West Virginia.Uses available resources and follows directions of management in the selection and scheduling of appropriate services.Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers.Schedule transportation services for Hospital Transport Team as well as maintain knowledge and display the ability to follow Hospital protocols for trauma patients arriving via EMS agencies.Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coverage as required and documents all transports according to protocol.Collect and provide data for the use of suppliers or customers as required by management.Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers.High School graduate or GED required.Prior experience in a service industry and dispatch experience preferred.Knowledge and skill in using standard PC applications to include Microsoft office request.EMT or First Responder experience preferred.Excellent interpersonal, communication, organizational, problem-solving and conflict resolution skills are essential.The ability to work independently and be accountable is required as is good judgment in the use of supervision.Ability to be flexible, to manage multiple clinical demands at any one time and to work in a fast paced and at times highly stressful environment is essential.Ability to establish priorities, meet deadlines, and effectively manage the work assignment is needed.Ability to form effective, positive and collaborative relationships with the multi-disciplinary team and community representatives is critical.Ability to maintain confidentiality at all times is required.Ability to maintain a professional appearance at all times is essential. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran