Job Description and Duties Under the general supervision of the Staff Service Manager I, the incumbent is required to provide 24/7 coverage of the District Office Traffic Management Center. The incumbent will operate a 19-channel base radio, answer multi-line telephone, operate word processing equipment, receives-compiles-maintain records and reports, documents changes in chain controls, monitors various websites for weather and highway incidents, documents all information received in the TMCAL activity log, and continuously monitors the status and safety surrounding on scene Caltrans personnel. Incumbent must be available for a variety of shifts. Primarily, the incumbent will perform Dispatch-Clerk duties during night shift and weekend shifts as needed for coverage, with the possibility of a rotating shift. A minimum of 40 words per minute typing certificate is required for this position.
- Variety of duties requiring operation of multi-channel/frequency radio, multiple telephone lines and computer equipment. Dispatching module units or other equipment to specified locations as required via radio, telephone or computer from field units, California Highway Patrol (CHP), Sheriff Departments, Police Departments or other allied agencies, tow services, firefighting units, and other emergency services agencies. Answering requests for road and related information by the public, media and in house departments such as Traffic, Permits, Public Information Office and adjoining districts dispatch centers, and Traffic Management Centers (TMC). Maintaining an incident log via the Traffic Management Computer Aided Logging system (TMCAL) which includes road restriction, information pertaining to freeways, bridges and secondary roadway systems, maintenance/construction information and incident status. Updates and monitors California Highway Information Network (CHIN) reports on the internet and the 1-800 number via TMCAL or direct contract with Headquarters Communications Center.
- Assist field units and Traffic Management Center/Traffic Management Team (TMC/TMT) personnel to coordinate, monitor and activate or change the Changeable Message Signs (CMS) to display pertinent information to notify the traveling public accurately and effectively through the IRIS system to provide vital information necessary to make accurate assessments of an incident to determine the best course of traffic management needed. Maintains and updates real time reporting of road and lane closures, active chain controls and any other events that my impede traffic for the traveling public for the Caltrans Quick Map via the Lane Closure System (LCS) for the motoring public and the Public Information Department employees. Monitor CCTV Video for traffic conditions. Activate Highway Advisory Radio Stations (HAR) to keep the traveling public advised of any upcoming traffic related events.
PARF# 01-5-120 / JC-453645 Eligibility for hire may be determined by your score on the Dispatcher-Clerk, Caltrans exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title. The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions. You will find additional information about the job in the Duty Statement. Working Conditions Position located in Eureka, Humboldt County New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- DISPATCHER-CLERK, CALTRANS
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #: JC-453645 Position #(s): 901-###-####-XXX Working Title: DISPATCHER CLERK-CALTRANS Classification: DISPATCHER-CLERK, CALTRANS $3,986.00 - $4,989.00 # of Positions: Multiple Work Location: Humboldt County Telework: In Office Job Type: Permanent, Full Time Department Information Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment. Caltrans Vision: A brighter future for all through a world-class transportation network. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity. Department Website: www.dot.ca.gov Frequently Asked Questions for an Applicant: Director's EEO Policy: Director's EEO Policy Statement: Special Requirements
- The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
- The position(s) require(s) a(n) Typing Certificate. You will be required to provide a copy of your certificate prior to being hired.
- The position(s) require(s) a valid and unrestricted Class C driver's license.
- Possession of a valid driver's license is required when operating a State owned or leased vehicle.
- Education equivalent to completion of the twelfth grade and clerical experience or related military experience.
- Knowledge of: Geography of California, including the location of main highways, counties, and principal cities; office methods and appliances; Federal Communications Commission regulations as applied to Restricted Radiotelephone Operator's Permit.
- Ability to: Type at a speed of 40 words per minute; read maps quickly and accurately; communicate effectively at the level required for successful job performance; speak in a clear concise manner; learn to operate a teletypewriter; perform clerical work; follow directions; think and act quickly in emergencies; analyze situations accurately and take effective action.
The One-Stop Career Centers may offer free typing tests. For a location near you, visit American Job Center Finder | CareerOneStop. Acceptable typing certificate guidelines may be found here: CalCareers Typing Requirements. For more information about District 1, view here: Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: or . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/29/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Depa