Reliable Electric is a reputable, well-established electrical contractor (80+ years in business) and is currently seeking a Dispatcher/Front Office Receptionist to join our team!Ask around...Reliable Electric is a company that strongly believes in our culture. We will treat you like family and we value work-life balance.We take being an employer of choice seriously, and we were recently nominated as one of Dayton's Best Places to Work, and winner of Family-Owned Business of the Year!Summary:Assists the department in daily activities; enters data, interacts with customers, answers/manages multi line phone system, and performs routine clerical duties in order to complete and/or maintain business records and reports; immediately reports all concerns to the Department Supervisor or Manager. Working hours 7:30am-4:30pm Monday-Friday.Responsibilities:
- Contact customers to follow-up on quoted work, return work visits, inspections
- Multi-line Telephone - Answering incoming calls
- Scheduling work for customers and entering such into company's computer system scheduling board
- Setting appointments for both estimates and quoted work
- Advising customers on company procedures (rates, times of service, etc...), fielding customer inquiries & transferring calls to other company personnel as necessary
- Coordinate permitting and inspections with various jurisdictions, as needed
- Completes other duties, including special projects, as assigned by management
Education Level:
- High School Diploma or GED
Experience Desired:
- 3+ years of customer service experience
- Previous experience working with a multi-line phone system required
- Construction experience a plus
- Familiarity with Service Fusion a plus
- Notary Public a plus
- Ability to work in a fast paced environment, and wear multiple hats
Skills Required:
- Strong PC skills, including Microsoft Word, Excel, and other MS Office Suite applications
- Previous dispatch experience
- Excellent communication, customer service, and organizational skills.
- Sense of accuracy and urgency.
- Ability to adapt to conflicting demands.
- Ability to sit for extended periods of time in a relatively stationary position
- Ability to perform repeated bending, standing, and reaching
- Ability to occasionally lift up to 40 pounds
We offer great benefits including Health Insurance (the company picks up some of the premium), Dental, Vision, 401K with match, paid holidays/vacations, EAP, Paid Volunteer Opportunities, Performance bonuses, morale events, weekly pay, and a true family atmosphere!Applicants must be able to pass pre-employment drug screening and background checks. Reliable transportation is a must.Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned. This job description does not constitute a contract of employment and Reliable Electric may exercise its employment-at-will rights at any time.