Are you a natural problem solver with a passion for top-tier customer service? Goettl, a leading provider in HVAC and plumbing solutions, is looking for an experienced dispatcher to be the cornerstone of our customer care and operations team in AUSTIN, TX. Since 1939, Goettl has been enhancing the quality of life in Arizona, Nevada, Southern California, and Texas. Join us in our mission to deliver exceptional comfort and satisfaction to our clients every day!As a dispatcher with Goettl, you'll be a vital part of our service team, ensuring that every HVAC and plumbing service request is handled smoothly and efficiently. You'll be responsible for deploying technicians to job sites, managing schedules, confirming customer satisfaction, and handling rescheduling when needed. Your work will help maintain our promise of timely, quality service and will directly impact our commitment to happy customers.KEY RESPONSIBILITIES:
- Dispatching: Efficiently deploy HVAC and plumbing technicians utilizing SERVICETITAN, managing all scheduling and rescheduling as needed.
- Customer Communication: Keep our customers updated on technician ETA, follow up on completed jobs, and conduct satisfaction calls.
- Scheduling & Organization: Verify all calls are correctly booked, ensure service agreements are followed, and assist with managing technician documentation and compliance.
BENEFITS:
- Competitive Pay & Career Growth Opportunities
- Comprehensive Benefits Package including Medical, Dental, Vision, Life, and Disability Insurance
- Paid Training to ensure you're knowledgeable in all aspects of our HVAC and plumbing services
- 401K Match & Paid Vacation
QUALIFICATIONS
- A minimum of 1 year of dispatching experience STRONGLY PREFERRED
- A minimum of 1 year of call center experience OR work directly in a multi-phone environment
- A minimum of 1 year customer service experience
- Must be available THURSDAY to MONDAY from 9am to 6pm.
- Available to work on site in Austin
- Complete a pre-employment drug screening (Marijuana, Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone) and comprehensive background check.
- US work authorization
Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind !