Dispatcher - HVAC
: Job Details :

Are you interested in working with a great team where you will be appreciated? Premier Indoor Comfort Systems is a fast-growing company driven by integrity and quality workmanship. We are looking to hire quality individuals who are eager to learn and improve their skills.You are the best and you want to join a team that appreciates you, where you can create your own opportunities. At Premier Indoor Comfort Systems, our employees are treated as valuable, serious professionals.We are looking for someone interested in a long-term opportunity to advance with a growing company. If you are interested, please APPLY now.Summary:The Dispatcher is responsible for taking incoming calls and helping schedule services based on customer needs and urgency.Our Rewards:401(k) with fully vested company matchMedical, Dental, and Vision insuranceHealth Savings and Flexible Spending accountsVariety of ancillary benefitsPaid time offProfessional developmentEmployee discountsEssential Job Duties:Schedules and dispatches technicians or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needsOperates and manages a multi-line telephone system, prioritizing and organizing calls according to urgencyRelays information to and from customers, technicians, management, or other interested partiesManages work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, and other informationUpdates customers throughout the day on the technician's progressEnsures a quality customer experience by relaying detailed and accurate information to the technicians in the fieldMaintains and updates call logs, call records, and other important documentation.Knowledge, Skills, & Abilities:Proactive, organized, detail-oriented self-starterAbility to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writingAbility to maintain confidentialityAbility to manage time effectively and efficientlyAbility to multi-task with minimal supervisionRegular and reliable attendanceMinimum Qualifications:High School Diploma or equivalent2 years of dispatching experiencePossess a valid driver's licenseEligible to work in the U.S. without sponsorshipPreferred Qualifications (not required):Experience with the following software applications: ServiceTitan or Google SuitePhysical Demands:Ability to operate computer, phone, and other office equipment as neededAbility to work effectively using a personal computer for long periods of timeAbility to sit/stand at workstation for extended periods of timeAbility to read, write, speak, hear, see, think, communicate, concentrate, learn, and workAbility to perform the essential functions of the position with or without reasonable accommodationPremier Indoor Comfort Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.#J-18808-Ljbffr