Location: Arizona City,AZ, USA
Shifts are 12 hours from 6-6 (days). You must have reliable transportation and be able to do in office days in Mesa, AZ. Starting pay is $14.35-$15.50 per hour (depending on experience)English fluency and comprehension required, Spanish speaking a plus ($0.50 differential for Spanish speakers)
Qualifications: • Our ideal candidate will have a passion for customer service, teamwork, and collaboration • Be able to answer phone calls and make educated decisions in urgent scenarios • We are looking for an individual who enjoys working in a fast-paced environment, performing multiple tasks at once, and who possess strong problem-solving and critical-thinking abilities • Successful candidates must be able to remain calm under pressure as they take in and disseminate critical information • The ideal candidate must be able to obtain and process information quickly and have a High School Diploma or GED • Ability to type accurately at 40 wpm with no more than a 10% error rate • Must be comfortable speaking on the phone and radio • Must be computer literate • Must be able to complete and acquire a DPS unarmed guard card (training provided)
Responsibilities: • The Dispatcher receives, dispatches, and monitors radio calls for security guards out in the field • This is a regular, full-time, non-exempt position with benefits • Answers emergency and non-emergency calls, enters information into CAD and dispatches calls within the required time frames • Process information quickly and accurately while working in a high stress and unpredictable environment • Dispatches and relays information to other security field personnel through the radio system and computer aided dispatch terminals • Calls 911 and communicates information to police dispatchers for onsite emergencies • Monitors and maintains up to date status and location information of security field personnel • Utilizes multiple software programs and enters information into appropriate systems • Transfers callers to the appropriate internal/external departments • Monitors and relays information to officers, public safety personnel and other agencies • Monitors client camera systems • Provides support to callers who require assistance on client locations • Provides training to new employees as required
Benefits: • Dress code is business casual • All equipment provided • 40 hours of sick time • 40 hours of PTO (refreshed every 6 months) • 120 hours of UTO • 3 days bereavement leave • Breakroom with free coffee and snacks
Shifts available - 6 am to 6 pm. Tuesday-Thursday Training provided.
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