Salary : $76,502.40 - $92,996.80 Annually Location : Fairfield, CA Job Type: Full-Time Job Number: 2024-00081 Department: POLICE Division: Police - Dispatch Opening Date: 09/13/2024 Closing Date: Continuous FLSA: Non-Exempt Bargaining Unit: FEA DescriptionBe the Change You Want! The Fairfield Police Department serves a diverse community and exists to improve the quality of life in Fairfield. The department is committed to working with our community members to solve problems together. Dispatchers are an integral part of this effort and the 9-1-1 system, receiving emergency and non-emergency calls and acting as a liaison between the members of the community, other agencies, department personnel and field units in support of the City's organizational goals and objectives. If you have compassion, emotional intelligence, a willingness to learn and the ability to multi-task, this is the job for you! To learn more about Fairfield PD, please visit or contact the Police Personnel unit at (707) ###-####. This recruitment is open and continuous and may close without notice once a sufficient number of applications have been received. The best qualified candidates will be invited to interview. Interviews will be scheduled once a large enough candidate pool has been established. Spanish speaking candidates encouraged to apply. Note: The salary posted does not reflect 2.5% shift differential for shift work. This position is represented by Fairfield Employees' Association (FEA) and receives an excellent benefits package, including:
- Generous contributions to medical, dental and vision plans
- 3 medical carriers to choose from: Kaiser, Sutter Health or Western Health
- Participation in CalPERS Retirement System
- 50 hours of personal leave (cashable) annually, plus vacation and sick leave
- Employer paid life insurance and contributions to deferred compensation and retirement health savings plans
- Bilingual Pay for qualifying languages ($100/month)
- Tuition Reimbursement up to $6,000 annually
- Employer paid Employee Assistance Program and robust wellness and peer support program.
WORKING CONDITIONS: Work is performed in the Communications Center in the Police Department. The environment includes exposure to stressful situations; work will involve pressure generated by the necessity for appropriate and timely response and follow-up required by emergency and routine events that often occur simultaneously. Dispatchers are assigned to shifts on a rotating basis including day, swing or graveyard, depending upon department needs. Work will include shift assignments on weekends and holidays. PHYSICAL DEMANDS: Primarily sedentary work requiring the ability to sit for long periods of time and manual dexterity to sufficiently operate computer keyboards. Requires good vision, the ability to hear well enough to receive information over the telephone and radio amid background noise, and verbal clarity. Work will also involve bending, twisting, turning and reaching. Minimum Qualifications Experience: One (1) year customer service related experience, including significant contact with the public, or performing work that includes multi-line telephone systems is preferred. Education: Education equivalent to completion of the twelfth grade is required. LICENSE AND / OR CERTIFICATE: Must possess, or be able to obtain a P.O.S.T. Safety Dispatch Certificate and Emergency Medical Dispatch Certificate within one year of hire. OTHER REQUIREMENTS:
- Employees hired as Dispatcher I are required to meet the requirements of and promote to Dispatcher II by the end of the 12-month probationary period.
- Must be at least 18 years of age at time of hire.
- Candidates will be required to pass a thorough background investigation.
- Must be able to maintain the same level of security as when first hired. Failure to maintain this level of security clearance is grounds for dismissal.
Examples of Duties A sample of responsibilities for this position are listed below. For the complete job description please visit:
- Answer non-emergency and emergency telephone calls; evaluate requests for validity, priority and type of response required; determine the location and nature of non- emergency and emergency calls for service.
- Operate a computer aided dispatch system, records system, mobile data system, and make inquiries and entries into the external law enforcement computer system.
- Dispatch Fire and ambulance emergency services when appropriate; provide emergency medical pre-arrival instruction over the telephone.
- Operate a multi-channel radio console that supports Police, Fire and other emergency services; provide information and coordinate response for fire, medical and public works equipment.
- Correctly determine departmental resources for varying emergency situations.
- Maintain and prepare accurate records and logs of messages received and dispatched.
Knowledge & Abilities Knowledge of:
- The geography of the City of Fairfield and Solano County.
- Modern office equipment and software including fax machines, personal computers, and windows based applications.
Ability to:
- Use a computer-aided dispatch system to coordinate emergency response for fire and emergency medical services.
- Learn the operation of multiple channel radio system.
- Think clearly, remain attentive, and apply common sense in emergency situations.
- Hear and understand telephone and radio communications.
- Speak and enunciate clearly.
- Use courtesy, tact, and firmness when dealing with the public.
- Type at a speed of 40 words a minute from clear copy.
- Remain calm under pressure or tense situations.
- Learn and remember numerical and alphabetical code systems.
- Multi-task; perform several job functions at one time.
THE SELECTION PROCESS: Based on the information provided in the application documents, the best-qualified applicants will be invited for further examination. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the examination may consist of an application screening, written and/or practical exam, oral interview, or any combination. This position requires a thorough background investigation, polygraph, and a pre-employment medical exam to be completed on each final candidate, prior to appointment.HOW TO APPLY:Candidates must submit an online application via NeoGov/Governmentjobs.com by 5:00 p.m. of the closing date. If you have any difficulties submitting your online application, please call NeoGov's Applicant Support Line at (855) ###-####. If you feel you will need a reasonable accommodation for any portion of the testing/interview process, please contact Human Resources at (707) ###-#### at least 1 week prior to the application deadline or examination date. The City of Fairfield is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism.FULL-TIME/PRO-RATA POSITIONS - The City of Fairfield offers a comprehensive benefit package that includes City contribution toward the Public Employees' Retirement System (PERS) and deferred savings; medical, dental and vision; life insurance; paid holidays, vacation, personal leave and sick leave. For a more detailed overview of the benefit package, please click on the following link: PART-TIME POSITIONS - For benefits associated with part-time positions, please see the 01 Do you have a high school diploma or equivalent?
02 Do you have at least (1) year of customer service-related experience, including significant contact with the public, or performing work that includes multi-line telephone systems?
Required Question