Location: East Amherst,NY, USA
ABOUT THE ROLE
The Dispatcher I schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs and promote company sales. The incumbent facilitates accurate and timely communication between the plant, field, customers and drivers.
WHAT YOU'LL BE DOING
* Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
* Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices.
* Ensure customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities.
* Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
* Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.
* Review next day orders to ensure are correctly mapped, have accurate travel times, address and delivery instructions.
* May direct the work of less senior Dispatchers
* Other duties as assigned.
WHAT WE ARE LOOKING FOR
Education: High school diploma or equivalent
Required Work Experience: 3-5 years
Required Computer and Software Skills: Basic experience using computers. Experience using dispatch and trucking software preferred.
Additional Requirements:
* Excellent oral (telephone) communication skills.
* Bilingual communications skills are a plus.
* Ability to professionally interact with internal and external customers.
* Detail oriented with the ability to handle multiple tasks at one time.
* Able to prioritize work; strong organization skills.
* Ability to keep calm in stressful situations.
* Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
* Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ( PPE ), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
* Competitive salary
* Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
* Medical, Dental, Disability and Life Insurance
* Holistic Health & Well-being programs
* Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
* Vision and other Voluntary benefits and discounts
* Paid time off & paid holidays
* Paid Parental Leave (maternity & paternity)
* Educational Assistance Program
* Dress for your day
YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
Click to view Company Benefits Overview
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) ###-#### or email ...@holcim.com. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.
Please visit our Pay Transparency Policy Statement
Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.
We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive diversity in our teams and inclusivity in our work. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
Nearest Major Market: Buffalo