Location: Odessa,TX, USA
Department:Public Safety CommunicationsReports to:Dispatch SupervisorSummary:Dispatcher (I) performs a full range of telephone operational duties in a 24-hour facility: Receives and records emergency and routine business calls; process and prioritize incoming calls for police, fire, and EMS assistance.Scope of Responsibility:Translate information to the appropriate codes. Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes. Perform crisis communication, emergency medical, fire and police dispatch services. Ask scripted, vital questions and pre-arrival instructions for emergency medical, fire and police calls.Essential Functions:Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:Answering all incoming 911 callsCollecting all pertinent information from the caller using excellent verbal and communication skillsEntering all information into the computer-aided dispatch systems(CAD)Routing the call to the appropriate dispatcher or other service agencyAnswering all non-emergency calls, determines the caller's needs and routing the call to the appropriate dispatcher or service agencyReceives, records and prioritizes, incoming calls for Police, Fire, and EMS.Proficiency with Emergency Medical, Fire, and Police Dispatch protocolsAnswer all routine and emergency calls, i.e. TDD/TTY, and E-9-1-1etc., in a courteous and professional manner, while responding according to policy.Responsible for the exact location of the incident, including street address, intersection, nearby landmarks, area of the building, home, etc., type of incident, accurate description of people, vehicles, places, etc. The presence and type of weaponProvides support service and updates as needed, i.e., street indexes, data entry, on call personnel list, map and flip chart, and other pertinent information.Supports the departmental operations with regular and timely attendance at work.Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.Minimum Qualifications:Education, Training and Experience Guidelines:High School diploma or GED required.Knowledge of:Comprehension to read and understand manuals in order to record work activities, keep records and work with computers.Knowledge to develop and complete written reports.Familiarity of computers to the extent of navigating through computer formats.Ability to:Ability to communicate effectively and professionally with other employees and the public. Speak calmly, clearly and authoritatively to persons who may be rude, confused or frightened under highly complex and stressful situationsAbility to work with dispatch equipment and communicate with citizens and emergency personnel in highly stressful, possibly emergency situationsAbility to read, write, understand and follow oral and written instructions as well aswrite clearly and spell correctly.Ability to create and maintain a positive attitude toward the department.Ability to maintain consistent composure.Ability to works with geographic information system nd other current and developing technologies related to public safety communicationsAbility to sit, stand and move inside the building.[]{style= font-size: 12pt; font-family: tahoma, arial, helvetica, s }