Dispatcher II
: Job Details :

DetailsOpen Date 08/27/2024Requisition Number PRN39598BJob Title Dispatcher II, U SafetyWorking Title Dispatcher IIJob Grade DFLSA Code NonexemptPatient Sensitive Job Code? NoStandard Hours per Week 40Full Time or Part Time? Full TimeShift DayWork Schedule SummaryRotating 12 hour shifts with a day and graves shift available. Nights, weekends, on-call, and holidays may be required.VP Area PresidentDepartment 02195 - Emergency CommunicationsLocation CampusCity Salt Lake City, UTType of Recruitment External PostingPay Rate Range $28.61 to $28.84Close DateJob SummaryUnder the general supervision, a Dispatcher II receives calls for emergency and non-emergency services by telephone or radio. Proficiently determines the nature and seriousness of the situation, utilizing their one year of professional emergency dispatch experience. Obtains the necessary information needed to dispatch appropriate resources including, but not limited to, University Police, Campus Security, Fire and EMS and any other Public Safety entities.Safety is a top priority for the University of Utah. The Chief Safety Officer ( CSO ) for the University is the Director of Public Safety and serves as chief of police services. The CSO is responsible for overseeing the University's Department of Public Safety, which includes the following operational divisions: University Police, Campus Security, Health Security, Emergency Management, Emergency Communications, and the central administrative Office of the CSO .Safety looks and feels different to each person, and the U Department of Public Safety is committed to working with the community to foster a safe environment where all individuals feel empowered and equipped to succeed in their work, education, and other business with the university.More at publicsafety.utah.edu.ResponsibilitiesDisclaimerThis job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.ResponsibilitiesAnswer emergency calls from students, faculty, staff, and visitors, gathering essential information about incidents and their locations.Utilize computer-aided dispatch ( CAD ) systems to prioritize and dispatch university police, fire, or medical units as needed.Maintain clear and accurate radio communication with emergency responders, providing updates and critical information.Provide pre-arrival instructions to callers in emergencies, including CPR or first aid instructions.Monitor surveillance and multiple campus security alarm systemsCoordinate closely with campus resources and external agencies to ensure effective response and resolution of emergencies.Document detailed information about calls, actions taken, and outcomes accurately and comprehensively.Handle escalated or complex emergency situations, making critical decisions and adjustments as neededServe as a subject matter expert in emergency dispatch procedures and protocols, providing guidance and support to Dispatcher II and Dispatcher I personnel.Monitor and analyze dispatch performance metrics, identifying opportunities for improvement and implementing best practices.Coordinate with senior departmental leadership, emergency responders, and external agencies to enhance collaboration and communicationRespond to and manage escalated or critical incidents, making strategic decisions to optimize emergency response efforts.Minimum Qualifications18 years old.High School diploma, GED or equivalency (one year of education can be substituted for two years of related work experience).Type 40 WPM .Legal to work in the United States.No disqualifying criminal history.“Train the Trainer” certified to train new employees.Must be current on all EMD , CPR , BCI , POST Certifications, ICS 100, 200, 700, 800.Must have worked as a 911 Dispatcher or a Dispatcher I for at least 3 professional years.Must demonstrate proficiency in all aspects of Police, Medical and Security duties and performed other duties as assigned (i.e. Dispatch Schedules, maintaining schedules in outlook, etc.).Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.PreferencesThis position may require the successful completion of a criminal background checkand/or drug screen.Excellent leadership and interpersonal skills to effectively manage and inspire a team of dispatch personnel.Expert-level knowledge of CAD systems, telecommunications equipment, and emergency dispatch protocols.Detail-oriented with the ability to focus on the specifics of a task, ensuring accuracy, and maintaining thoroughness.Strong analytical and problem-solving abilities to assess complex situations and make informed decisions.Ability to maintain composure and professionalism in high-stress and fast-paced environments.Flexibility in working hours and availability to respond to emergencies or critical incidents as needed.Type Benefited StaffSpecial Instructions SummaryAdditional InformationThe University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) ###-#### for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) ###-#### or (800) ###-#### or University Human Resource Management at (801) ###-#### if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: reports may be submitted at oeo.utah.edu This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.