Location: Albuquerque,NM, USA
$16.91 - $25.37 Hourly $35,181 - $52,772 Annually This position is a Pay Band 40 Posting Details The New Mexico State Police Communications Bureau provides 911 dispatching services to New Mexico State Police and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico. We have three Communications Centers in Las Vegas, Albuquerque, and Las Cruces, where dispatchers receive, evaluate, and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety. If you are currently Public Safety Telecommunicator (PST) Certified, please apply for the Dispatcher II, Certified (DPS #18123) position currently posted (JOB ID: 150307) Why does the job exist? Looking for a rewarding career serving your community? The dispatcher position is a critical communication point for emergency and non-emergency calls. It supports various first responder agencies such as Law Enforcement (LE), Emergency Medical Dispatch (EMD), and the Fire Department (FD) in communicating accurate and timely information. Being an emergency dispatcher carries a weight of responsibility and dedication that extends beyond the required skills. The work dispatchers do is incredibly challenging and indispensable as the first point of contact when responding to people in need of assistance. How does it get done? This position receives emergency and non-emergency calls, understands the caller's needs and prioritizes calls according to urgency and importance. They operate a complex multi-channel communication system, multi-telecommunications system, and provide support services. Who are the customers? This essential work assists New Mexico State Police, other first responders and partnering agencies as well as aids the citizens and visitors of New Mexico. Ideal Candidate The ideal candidate is empathetic, able to remain calm and composed in emergency situations and whose strengths include: - Ability to type rapidly and accurately (must test at 35 WPM or higher) - Excellent communication skills (listening, verbal and written), ability to memorize, retain and accurately recall information as well as complete assignments with a high level of accuracy with strict time constraints - Quick decision making skills while prioritizing emergent and non-emergent situations, works well under pressure - Delivers consistent quality customer service that includes interacting with the public, answering phones and working professionally with law enforcement and first responders - Can perform multiple activities simultaneously, work with frequent interruptions, maintain confidentiality Minimum Qualification High School diploma or equivalent. Employment Requirements Prior to being interviewed, applicants will be required to participate in a sit-along (sit next to a dispatcher) as well as take a typing proficiency test scoring at least 35 WPM (through the NM Department of Workforce Solutions). Applicants are encouraged to upload their DWS typing proficiency certificate (score) in the attachments section of this job application. Pre-employment background check, fingerprints, and drug screening are required and conditional pending results. Continued employment is contingent upon remaining felony free. The hired candidate will complete and pass the state's Defensive Driving Course within 6 months of their hire date. The hired candidate will receive Public Safety Telecommunicator (PST) certification through the NM Law Enforcement Academy within one year of their hire date. Working Conditions Work is performed in a 24/7 law enforcement setting with exposure to visual/video display terminal (VDT) and extensive computer and telephone usage with extended periods of sitting. Applicants must be able to work a flexible schedule that includes days, evenings, nights, weekends, holidays, and overtime. Minimal travel may be required. Supplemental Information Do you know what Total Compensation is? Click here Agency Contact Information: Stefanie Ortega (505) ###-####. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.