RATP Dev USA
Location: Asheville,NC, USA
Date: 2024-09-14T05:40:29Z
Job Description:
Description
- Oversee all routing and scheduling of buses
- Monitor sign-in and sign-out times for each route
- Recommend route adjustments to ensure productivity and reduce overtime
- Demonstrate and promote Safety First culture
- Broadcast daily safety messages during morning and evening
- Work with the location safety personnel to develop meaningful safety messages
- Responsible for posting routes and overseeing the bid process
- Responsible for opening and/or closing ART Operation Center and/or ART Transit Center
- Track daily attendance and communicate issues to supervisor
- Update daily dispatch log including the status of vehicles and replacements, open routes, and other on-going operation itemsrecord all late buses, breakdowns, and accidents on the dispatch log. Information recorded will include time of occurrence, location of bus/vehicle, route affected, bus/vehicle involved, and a detailed description of what steps are being taken to resolve the problem.
- Collect all pre-trip/post-trip inspection reports from bus operators. Inspection reports will be documented, dated, and filed. Vehicles needing repairs shall be reported to the maintenance department.
- Responsible for working with the Maintenance Manager with respect to scheduling buses for preventive maintenance (P.M.) service(s), reporting breakdowns, and discussing bus operator concerns regarding the fleet.
- Schedule daily bus operator assignments
- Data entry for a variety of reports
- Sale of tickets and passes
- Maintain inventory of tickets and passes
- Daily fare box count
- Daily deposit of sales
- Answer phones and help customers at Transit Center Information Window. While on phone or in person provide excellent customer service.
- Provide route information and direction assistance to passengers/customers
- Create Identification Cards (ID) as needed
- Detour buses as required and make route changes to maintain schedule
- Provide security
- Ensure safe entry and exit of buses at the Transit Center
- Announce bus arrivals at Transit Center
- Provide public notice of holidays, route changes, and late buses.
- May assist emergency and/or law enforcement in medical or other types of emergencies
- Maintain cleanliness of dispatch offices
- Train new Dispatchers
- Monitor Automated Vehicle Location (AVL) and passenger information system
- Investigate accidents and/or incidents
- Make good judgment calls on rerouting service in case of an emergency or other situation
Requirements
- High School diploma or equivalent
- Commercial Driver's License (CDL) with passenger endorsement
- Two years of driving experience preferred
- Must successfully pass drug and/or alcohol test
- Basic knowledge of radio dispatch equipment
- Excellent communication skills
- Excellent customer service skills
- Ability to work under time constraints and deadlines
- Problem solving and analytical abilities
- Previous terminal operations, dispatch, or driving experience
- Good computer skills
- Excellent interpersonal skills
- Demonstrated ability to communicate clearly
- Ability to follow written and oral instructions with minimal supervision
- Ability to establish and maintain effective working relationships with co-workers
- Ability to work flexible and varied work schedules including late night, early morning, weekends, snow days, and holidays.