Job DetailsJob Location 72001 Jacksonville IL - Jacksonville, IL Position Type Dispatch Travel Percentage Negligible Job Shift 12hr Job Category IC1 Description KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico. At KAG, it's our people who make it possible to achieve our company goal as One Team Driven to Make a Difference! With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day. We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply! Position's Pay Range: $44,200-$55,300/sal. depending upon experience Position Summary 2nd shift Dispatcher. The hours for this position are: Sunday 2 pm to 1100 pm Monday 2 pm to 1100 pm Tuesday 2 pm to 1100 pm Wednesday 2 pm to 1100 pm Thursday 2 pm to 1100 pm In addition, all dispatchers are part of the weekend on call rotation, which is about every 6 to 8 weeks, where you take any emergency calls from midnight Friday night until 0630 Saturday morning and from 6 pm Saturday night until 0630 Sunday morning. This position is responsible for executing a daily plan for movement of all freight within an assigned area. Essential Functions
- Assess customer needs and timing of deliveries
- Manage daily delivery schedule for drivers, driver utilization
- Plan deliveries and load plan drivers
- Receive orders from account managers or directly from accounts/customers
- Provide frontline customer service for existing accounts
- Answer all incoming phone calls promptly and courteously
- Monitor e-mail for incoming changes, updates, and communication between team members and our customers
- Monitor web portals and customer portals
- Monitor and update Teams spreadsheets
- Create and update loads in dispatch system, to include updating load board on a regular basis
- Divide dispatch responsibilities with other team members
- Backfill loads as needed, to include assisting other terminals with open loads when you have driver availability
- Assist with driver breakdowns, absence tracking, misc admin duties
QualificationsQualifications
- High school diploma or equivalent
- 2 years of dispatching experience
- Excellent conflict resolution and skills
- Effective oral, written and interpersonal communication skills
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers. #NDHP