Location: Annapolis,MD, USA
A dispatcher is an hourly, non-exempt employee who, under the supervision of a manager, is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extra curricular activities of students for our clients. Specific Duties: •Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general. •As requested by the Manager, verify route turn for turn sheets and note any route changes with written notes. •As requested by the Manager, make additional directional or landmark notations on bus route sheets to assist future new or substitute bus drivers. •As requested by the Manager, observe and track route timing, such as total time en-route; time between stops; loading and unloading times or any other requested information for the purpose of establishing route efficiency. •Keep records and submit reports as required. This includes all documentation for complaints, accidents, routing changes, etc. •Assist manager with monthly billing, payroll, account receivables, account payables and month end requirements. •Assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel. •Assist manager in all driver disciplinary matters and overseeing yearly road test evaluations. •Assist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings. •Responsible for carrying out all STA policies and State & Federal applicable regulation. •Procure or maintain School Bus CDL License. May on occasion be required to drive. •Knowledge and implementation of contents of School District contracts. •Answering phones and two way company radios. •Communicating with schools regarding calendars, complaints, bus incidents. Communicating with parents regarding issues and concerns. Communicating with drivers and aides. •Assist manager in development of charter business during non-school days and summer months. •All other duties as assigned by Management. QUALIFICATIONS § High School Diploma or equivalent § Six months to one year related experience and/or training; or equivalent combination of education and experience.