DISPATCHER JOB DESCRIPTION •Primary responsibilities:
- Maintains the service technicians' schedule and dispatches as service calls are completed.
- Schedules technician for return trips with customers to complete jobs after arrival of parts.
- Generates call debriefing with technicians upon completion of every service call.
- Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
- Reviews completed service work orders for accuracy.
- Prepares invoices and timecards for processing.
- Participates in all company-sponsored training classes.
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
- Always maintains a professional image by:
- Following safety policies and procedures.
- Abiding by ALL standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
• Required knowledge, skills, and abilities:
- Minimum two years of experience in related industry dispatch and coordination.
- Geographical knowledge of the service area and/or map reading skills.
- Advanced communication and customer service skills.
- Experience in using Microsoft Word and Excel.
- Valid driver's license and a clean driving record.
- Service Titan experience
• Educational/certification requirements:
- GED or High School Diploma.
• Environmental conditions:
- General office environment.
• Physical requirements:
- Ability to operate a personal computer and related equipment.
- Ability to sit for long periods of time.
- Must have sufficient auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment.
- Work assignments may be performed with or without reasonable accommodation to a known disability.
• Pay:
- $50,000-70,000 per year, depending on experience
Candidates must successfully pass a background check. We also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.