Description Daily Opening and/or closing of building based on assigned shift Reasonable for daily sign in log Supervises driver sign in and make bus assignments. e Update and monitor dispatch sheet make necessary changes, checks operator availability. Supervises operation of the extra board, making necessary assignments in proper rotation. Receives information and complaint calls outside of general office hours. Receives calls by telephone or radio giving location and description of problems, dispatches assistance as necessary. Prepares charter assignments as needed. Checks operators for proper uniforms, check operator daily report sheets. Prepares the extra board Reviews route modification with supervisors and operators. Reports accidents to police and Road Supervisors. Records operators' time and completes pay record sheets. Records bus defects and coordinates defect reports and change outs with the Maintenance Department. Maintains dispatcher logs. Inventory buses as needed, checks with Maintenance Department regarding available equipment RequirementsRequirements for a Dispatcher
- Minimum of two (2) years of general work experience, including driving experience and customer service experience.
- Must be a minimum of 18 years of age.
- Must have been a licensed driver for at least two (2) years.
- Ability to work under time constraints and deadlines
- Problem-solving and analytical abilities
- Good computer skills
- A Valid Drivers License
- No criminal convictions or DWI, DUI, assault, or possession
Responsibilities of a Dispatcher
- Collaborates with routing specialists and schedulers to optimize routes
- Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
- Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
- Discuss with the client availability to review online reservations
- Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
- Initiate all outbound calls to the city connect and access
- Troubleshoot and resolve potential pick-up problems before they result in service issues
- Ensure service on missed pick-ups by coordinating driver movement in the field
- Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
- Other duties assigned by the operation staff
Education Requirement
- High school diploma or GED
Benefits of a Dispatcher
- Vacation
- Sick time
- Life & Accident Insurance
- Medical, Dental, and Vision Insurance
- Wellness Program
- Retirement savings plan (401 K)
Pay rate for Dispatcher $18.70Must be available nights, weekends, and holidays.We are an Equal Opportunity Employer and Welcome Diversity to our Teams.