Location: Pewaukee,WI, USA
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
The person in this role will perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. There will be frequent contact with District employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.
General Duties:
* Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.
* Schedule service calls to techs and supply information needed by Service Tech, and determine priorities to be assigned to service calls.
* Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.
* Maintain Inspection List, Automatic Scale. Wrapper and General Line.
* Maintain File of Equipment.This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
* Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.
* Train or cross train other employees as requested.
* Follow up on completed service calls to verify customer satisfaction and promote service contracts.
* Print out and mail invoices
* Do 3rd party billing
* Schedule PM's
* Prepare quotes for repairs.