Introduction Do you love solving puzzles and figuring out solutions to complex situations? Are you able to provide amazing customer service, and stay cool, calm, and collected during high-stress situations? Why Join Thornton & Grooms? Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee's well-being and success. This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don't just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937. More About the PositionPay starts at $18 with incentives based on performanceMust have the ability to work 10 am- 7 pm Tuesday-Friday and 8 am-4pm on Saturdays
- Someone who thrives under pressure with the ability to stay calm while working with customers and technicians
- Confirm customers/ reschedule appointment's status for the next day with 99% accuracy daily
- Dispatches the right tech to the right job by following the guidelines in place to maximize opportunities by effectively communicating with managers and supervisors if needed
What Does It Take?
- 1 year in dispatching, logistics, and/or customer service
- Flexible and adaptive to daily changes and a good team mate to both direct team members, internal staff, field staff, and customers
- Ability to pass prescreening requirements: Clear 9-panel drug test and background check
What Benefits Can You Look Forward To?
- Paid community service and wellness days
- Excellent medical, dental, vision, and life coverage (with HSA matching options)
- 1:1 match on retirement savings (up to 3.5%)
- Free Home Care Club and 50% discount on the services we provided
Check Out Our Reviews at the Link BelowStop by for an onsite interview: Every Friday, at 9 am Every Monday at 3 pm Every Tuesday at 4 pm Please arrive at 24565 Hallwood Ct Farmington Hills, 48335. This building is the first building you will see with the Thornton and Grooms trucks. We do have two buildings. Parking: Please park in one of our two building lots only. We have signs indicating where the addition parking is located. If you are unsure, please ask one of our staff members when you enter the building and they will guide you on where to park. Plan to be here around 1 hour and a half and up to two hours, we will give an overview of the company, a tour, and on-site interview. Check out our reviews at the link: Learn More About Our Company | Thornton & Grooms (thorntonandgrooms.com)