Discover a more connected career as a DispatcherAlpharetta, GAThis is an exciting opportunity to join the Team at UtiliQuest, LLC as a Dispatcher working in the Alpharetta, GA office. UtiliQuest, LLC, a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas and the Eastern US from Florida to New York with over 2,800 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry. UtiliQuest consistently exceeds industry performance standards with an excellent record for safety, quality, and accuracy. The Dispatcher plays a critical role in supporting our Quality Control team in reviewing and dispatching work orders to appropriate field technicians. As a result, we hold ourselves to high standards and expectations in providing excellence in our service delivery. It is key that you are a self-motivated professional with strong work ethic, organizational, time management and interpersonal skills, and are ready to add value to our team on day one.Connecting you to great benefits
- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
What you'll do as a Dispatcher:
- Dispatcher:
- Reviews and approves or recommends coaching, or quality control as applicable.
- Receives work order and dispatches to appropriate field technician.
- Calls or writes customer to ensure satisfactory performance of service.
- Keeps record of service calls and work orders.
- Dispatches orders and relays messages and special instructions to mobile crews and other departments.
- Other duties as assigned.
- Auditor:
- Assists center manager, quality coaches and trainers in identifying strengths and weaknesses of technicians.
- Must be able to proficiently interpret utility maps.
- Demonstrates understanding of the overall locating process, internal expectations, specific client requirements, and the impact of damages on client, excavator and company.
- Verifies that a field / site visit was accomplished for each ticket dispatched as regards location, address and area of excavation; identifies utility sources and refers to records.
- Reviews ticket scope to ensure ticket instructions and notes, as well as corporate and client documentation requirements are met, including but not limited to:
- Verify date and timestamp and ticket number for watermark
- Confirm client assignments and responses
- Verify scope of work request as defined by ticket instructions/notes
- Ensure Virtual Manifest™ clarity as well as company and client. requirements
- Ensure annotation of High Profile (HP) requirements.
What you'll need
- To be 18 years of age or older
- Authorization to work in the United States for this company
- High School Diploma, GED equivalent, relevant work experience, or a combination of education and work experience preferred
- Must be able to pass a pre-employment drug screen and background check.
- Applicant should have some basic computer knowledge and the desire to learn new computer programs.
- Applicant must be detail oriented and understand the volatile impact of accurate audit findings and reporting.
Salary $16.00Why work with usYour career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.Building stronger solutions together Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.