Who is Dragonfly Health? Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry's first scale durable medical equipment (DME) and pharmacy solution. With a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day spanning all 50 states. We offer a dynamic and inclusive workplace where innovation and collaboration thrive. Here, you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development. Plus, you'll be part of a company that is committed to making a positive impact on the community and the world, doing work that truly matters. We symbolize transformation-in the industry, our people, and the lives we touch. We are a guiding force for what's ahead, delivering more than equipment and medications, but also comfort and peace of mind.Whatever it takes. Wherever it takes us. What do we offer?
- Competitive Pay
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
See how Dragonfly Health is transforming the world of hospice and post-acute care. What will you be doing?
- Dispatching and coordinating our DME Technicians' delivery routes to maximize efficiency, timeliness, and patient satisfaction
- Responding to inbound calls from clients and patients to help coordinate equipment delivery, pick-up, and maintenance
- Maintaining inbound and outbound communication with DME Technicians to verify order receipts, relaying pertinent information to necessary parties
- Consistently monitoring various communication channels to determine necessary action or communication required to fulfill company obligations
What are we looking for?
- Individuals with a high attention-to-detail and strong multitasking abilities to effectively navigate a multitude of programs, windows, and tabs on multiple computer monitors
- Interpersonal skills and emotional intelligence to ensure professionalism and customer satisfaction through a variety of challenging situations
- Proficient prioritization and organization abilities when faced with more than one deadline, timeframe, or responsibility at once
- Effective written and verbal communication skills to communicate with patients, clients, internal DME Technicians, and Operations
- A demonstrated ownership of one's own work as it relates to scheduling and/or dispatching orders, researching, and independent problem-solving
- Reliable internet connectivity and not a mobile hotspot
Why are our Dispatchers so important? Our Dispatch team plays a crucial role in our operation by ensuring that our medical equipment is delivered promptly and efficiently to patients and families across the country, rain or shine. By ensuring the correct delivery of essential equipment, such as hospital beds, oxygen tanks, mobility devices, etc., our patients receive the care they need in a timely, comfortable manner. Streamlining our Dispatch process helps prevent delays and offers our network of patients the best care possible. During natural disasters, pandemics, and other critical crises, our Dispatchers are vital in mobilizing resources quickly and distributing equipment to those that need it most, when they need it. Whatever it takes. Wherever it takes us. Are you ready to soar with us?