Location: all cities,TX, USA
Job Description:
This position's primary function is to ensure high customer satisfaction by instilling company
Mission, Vision, and Core Values. Must daily schedule available Service Technicians to provide
service to customer. May be required to be accessible at extended hours. Works under minimal
supervision. May be required to be accessible at extended hours. Works under minimal
supervision. This position reports to the Service Manager.
Key Responsibilities:
Reports for duty on time, ready to work, at assigned work location, on a daily basis.
Accurately and timely assigns Service Technician teams to jobs/projects each day based per
contract, T&M, or bid work.
Support technicians in the field and sales team.
Review Technician service work orders and move to the appropriate work queue.
Respond timely to customer service issues.
Accurately and consistently verify check in and check out time for each Technician and
record in daily log.
Participate in performance reviews of Field Technicians when asked.
Communicate daily with techs and service managers to make sure everyone has work
scheduled and customers are served.
Communicate at a high level with customers on ETA, follow-ups, and getting accurate info.
Monitor emails.
Follow daily procedures for dispatch.
Communicate, communicate, communicate.
Assist with input and implementation of new procedures to help make customer service
better.
Assist PM team as needed to assure PMs are getting done timely and correctly.
Performs other duties as assigned.
Key Characteristics of the Ideal Candidate:
Servant Leader desires to serve and help others first through identifying and meeting the needs of colleagues, customers, and communities vs. meeting ones own needs.
Humility - having or showing a modest or low estimate of one's own importance.
Improver highly motivated to solve problems and improve processes/systems due to a
mentality of always looking for a better way to do something.
People Smart - exhibits common sense, good judgment and intuition about people and knows
what is happening in a group situation and how to deal with others in the most effective way
Collaborator -Ability to work effectively with others to solve problems and work toward shared
goals.
Strategic - Encompasses capabilities that envision the future, develop detailed plans, set,
prioritize, and achieve goals.
Excellent Communicator Has strong verbal and written communications skills to convey
information in a clear and concise manner that is easy for others to quickly understand.
Self-Starter Creates ideas and follows through without prodding, balanced with judgment and knowing when and how to ask for assistance and counsel.