Dispatcher Ergon Marine & Industrial Supply, Inc., has an opening for a Dispatcher at its Vicksburg location. If you are a hard-working person who likes to help others and be proud of the physical work that you accomplish, then this might be a job that you would enjoy. EMIS services vessels and tows and this job allows you to be a part of that support of the river crews. Ergon is a family-owned oil and gas company based in the Jackson, MS area with facilities across the US. EMIS is a subsidiary with facilities that support marine traffic up and down the Mississippi River. Our facilities are located in Vicksburg, MS, and Memphis, TN. Ergon offers a competitive benefits package: 401(k) Matching, Health, Life, Dental, Holidays, Vacation, Sick Leave, Tuition Assistance, and Profit Sharing The Dispatcher position is the first communication between customer vessels and EMIS relaying information to the appropriate department. This position also handles COD sales, personal orders and mail. Dispatcher Responsibilities include the following:
- Primary switchboard phone operator
- MMT on-call answering service during nights and weekends
- Monitor emails frequently for incoming boat orders, verifying recipients and forwarding to the correct departments if necessary
- Customer orders received by fax are scanned to the appropriate department
- Customer orders received by phone are forwarded to the appropriate department or a message taken and given to the appropriate department as soon as possible
- Fleeting orders received by email or phone are called directly to a harbor boat via radio for immediate orders or written up on a Work Order - Barge Movement Form for order pertaining to the next shift; notate tow work on boat sheet
- Create a boat sheet for all customer vessel orders notating all services requested
- Communicate with customer vessels daily to obtain current location and updated ETA passing this information to all departments on the ETA Notification form or by phone if necessary
- Maintain updated ETA Customer Vessel Board and boat sheets
- Verify Parts List against Boat Sheets
- Verify ETA Notification form from Grocery Department against boat sheets
- Call loading instructions to all departments using the PA system
- Maintain Vessel Traffic Log using AIS.
- Maintain U.S. Army Corp of Engineers Monthly Report
- Communicate emergency situations with 911 Dispatch
- Distribute incoming mail
- Assist Vicksburg Information Center (VIC) during high water event
- Complete Vehicle Release Form for vehicles left on EMIS property
- Process Crew Change to include the following:
- Scan TWIC card for incoming crew members
- Record on and off crew members on a Parts Ticket requesting one crew member to sign the ticket
- Record on and off crew members in log book
- Responsible for Petty Cash to include the following:
- Disbursements to all EMIS personnel and customer vessels
- Write reason for purchase on top of each receipt
- Count drawer and safe daily completing the Petty Cash Checkup sheet
- Maintain P-Card receipts notating boat name and ticket number or reason for purchase on each
Dispatcher Qualifications:
- High school diploma or GED
- Must work well with others
- Strong organizational skills; good communication skills; attention to detail
- Clerical experience
- Clear and articulate speaking voice
- Minimum of 2 weeks on-the-job training with experienced dispatcher
- Must obtain or be in possession of a valid TWIC Card (Transportations Workers Identification Credential)
- Must be able to work the following shift; 3 days 5am-5pm, 3 days 5pm-5am, and 3 days off
Any offer of employment will be contingent on a routine background check, a pre-employment drug screen, and an acceptable motor vehicle report. We are an EEO/AAP employer. Position: Dispatcher