Location: Raleigh,NC, USA
Our associates celebrate lives. We celebrate our associates.
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Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.
JOB RESPONSIBILITIES
Dispatching/Paperwork
* Provides consistent support by dispatching resources to meet the needs of client families
* Receives first call information and initiates the resources required for dispatch
* Processes removal paperwork
* Assists with recording keeping of embalming documentation as required
* Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
* Removals
* Visitations
* Transfers of casketed decedent and/or remains to final dispositions
* Decedent memorial services
Scheduling
* Schedules activities for both the internal staff as well as market locations
* Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
* Removals
* Visitations
* Transfers of casketed decedent and/or remains to final dispositions
* Decedent memorial services
* Maintains in-house scheduling of location resources
* Schedules sufficient resources to meet market commitments
Customer Service
* Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well
* Builds and maintains strong relationships by promoting a team atmosphere
* Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
* Leads by example while staying engaged and supportive of company initiatives
Manage Inventory (Location specific)
* Takes and places orders for necessary supplies
* Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
* Order additional general supplies at the direction of the location management.
* Performs other duties as directed by management
MINIMUM REQUIREMENTS
Education
* High school diploma or GED equivalent
Licenses
* Current valid driver's license may be required
Experience
* Minimum of six (6) months scheduling or logistics experience
Knowledge, Skills and Abilities
* Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
* Ability to resolve issues in accordance with company goals and objectives
* Excellent communication skills and interpersonal skills
* Ability to prioritize and organize effectively with a keen sense to detail
* Ability to work in a fast paced, high pressure environment
* Ability to multi-task using multiple software programs simultaneously
* Ability to communicate with associates, customers, supplies in person or by phone
* Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
* Good driving record
Postal Code: 27605
Category (Portal Searching): Operations
Job Location: US-NC - Raleigh