Why we need youBecause we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
The big taskYou will evaluate customer calls and match the right technician to every job.
Location: Martinsburg, WV
What We Offer: - Competitive pay $18 - $20 Hourly
- Medical Insurance -- we pay 100% for your insurance for health. We also offer vision and dental insurance.
- Retirement plan with a company match.
- A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same care when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Johnson & Johnson Heating and Air Conditioning.
Responsibilities: Learn the business and learn how to prioritize the most urgent customer calls. Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. Record and report the service calls. Participate in training so that you grow and develop as a professional. Update customers throughout the day on the technician's progress. Navigating customer's questions and concerns and seeking resolutions to high level challenges. Providing exceptional administrative support and being the go to person for the Service Manager.
Skills and experienceIf you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience. Experience with Customer Service supporting all clients.
Required Skills: - High School Diploma or equivalent
- 2 plus years of customer service experience
- Minimum 1 year experience dispatching in service industry
Preferred Skills: - Self Starter with the ability to stay on task without direct supervision
- IT competent, previous experience with Microsoft Office.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Outgoing personality that blends well with a fast-paced, goal-driven environment.
- Highly motivated, flexible, and great attitude on life.
We are an equal opportunity employer