Miller Brothers Staffing is actively seeking a Dispatcher for one of our local customers. Shift: 1st - 8:30am - 4:30pm Pay - $15 an hour General Accountabilities:
- Answering phones and effectively communicating with customers to address their inquiries and service requests.
- Entering all service calls and relevant information into our dispatching software system.
- Dispatching tow truck drivers to specific work locations based on customer needs and predetermined job roles.
- Communicating with customers and insurance companies regarding release documents, payments, and other related matters.
- Receiving and processing credit card information as necessary for payments.
- Releasing impounded property and vehicles in accordance with company procedures.
- Maintaining accurate records of all dispatch activities as required.
Job Qualifications:
- Experience: A minimum of a few months to one year of relevant experience in a similar role is preferred.
- Subject to background check
Skills:
- Excellent verbal and written communication skills.
- Strong ability in active listening to understand customer needs and concerns.
- Effective coordination skills to manage multiple tasks and dispatch drivers efficiently.
- Proficiency in monitoring ongoing activities and adjusting plans as needed.
- Active learning mindset to quickly grasp new processes and technologies.
- Solid record-keeping abilities to maintain accurate documentation.
- Strong problem-solving skills to address challenges effectively.
- Effective time management skills to prioritize tasks and meet deadlines.