OverviewDispatcher Job Description: Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Join our Winning Team at Shottenkirk Chrysler Jeep Dodge Ram Canton! Are you a skilled professional looking for a rewarding career opportunity? Look no further! At Shottenkirk CDJR Canton, we take pride in providing top-notch care for everyone that comes through our doors. Our team of dedicated professionals ensures that each guest receives the highest quality service, treating them as if they were part of our own family. Join us in our state-of-the-art facilities, where you'll have access to cutting-edge training tools to enhance your sales skills and expertise. As part of the Shottenkirk Automotive Group, recently recognized as Automotive News' #1 Fastest Growing Dealership Group nationwide, we are committed to investing in our team members' success. With a focus on training and promoting from within, we offer unparalleled opportunities for career advancement and professional growth. Why choose Shottenkirk? As a family-owned business with over 60 years of history, we understand the importance of fostering a supportive and inclusive workplace culture. Join a team where people come first, and where your contributions are valued and recognized. Don't miss out on this incredible opportunity to take your career to the next level! Apply online today and become part of the Shottenkirk family. About Shottenkirk Automotive Group: With 27 Automotive Dealerships across 6 states and over 2,300 employees, Shottenkirk Automotive Group is a leading name in the industry. As a family-owned business, we prioritize building lasting relationships with our employees, customers, and communities. Join us and be part of something truly special. What we offer:
- Competitive compensation paid on a semi-monthly basis
- Employee discounts on products, services, and vehicle purchases
- 5-day work week
- Closed on Sundays
- Employer- paid holidays and paid time off
- Employee Referral Program of up to $500 per referral
- Medical, Dental, and Vision Insurance
- 401(k) plan
- Provided lunch on Saturdays
- Career advancement opportunities and promotions from within
- Paid Training
- Long-term and short-term disability
- Employee Assistance Program
- Company-paid life insurance for full-time employees (additional coverage available)
- Charity and Community Outreach Opportunities
- Skillset enhancement opportunities
- Employee Recognition Programs
- Company giveaways to local events and attractions
- Family-owned and family-operated
- Discount pricing on products, events, and attractions
ResponsibilitiesDispather Responsibilities
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
- Maintains high customer satisfaction ratings.
- Maintains a clean work area.
- Maintains a professional appearance.
- Other tasks as assigned.
QualificationsDispatcher Qualification:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Prior service advisor expereince is a plus
- Valid California Driver's License
- High attention to detail
- Work independently and with efficiency
- All applicants must be authorized to work in the United States
- Must pass pre-employment testing to include background checks, MVR, and pre-employment drug test We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.