Carrols Restaurant Group, headquartered in Syracuse, NY, is a subsidiary of Burger King Corporation. Carrols operates over 1,000 Burger King® locations across 23 states and approximately 60 Popeyes® locations in 6 states. Carrols currently employs over 25,000 people in our restaurants and our Home Office. We've been in the quick service restaurant business for over 60 years, so we know a little bit about success. We're all about finding talented people and giving them the tools and knowledge to make it to the top. We are excited to bring on a new team member in our Facilities Maintenance department and we are currently recruiting for a Dispatcher to join our team. Working for a large a growing company, being relied on as a key team member that others can depend on, collaborating with teammates from all departments, feels satisfaction from completing complex tasks and projects. If this sounds like you, then Carrols has a role for you! We are looking for an ambitious, motivated, analytical and collaborative teammate to join our Facility Maintenance Operations (FMO) Team as a Maintenance Dispatcher. Key Job Responsibilities:
- Receive and manage maintenance requests from restaurant operations to completion.
- Assign work orders to the proper service technician or 3rd party vendor.
- Facilitate clear, timely communication between restaurant operations, service technicians, vendors and FMO - capturing all communications in the R&M System.
- Ensure repairs are being done timely and if not follow up with service technician or vendor to set an ETA.
- Review requests for duplicate dispatches, repeat dispatches and warranty availability to reduce costs to Carrols.
- Escalate open work orders that are not meeting SLAs
- Ensure all service calls, maintenance requests and work orders are logged in the R&M system.
- Capture inventory used on site specific repairs for consigned inventory to site specific allocation.
- Prepare service techs daily work schedules.
- Interact and follow-up with vendors for supplies and materials needed to complete the repairs. Communicate to other stakeholders as required.
- Work with Maintenance Supervisor to solicit and submit region specific 3rd party contractors.
Requirements & Qualifications:
- Must be able to perform each essential duty satisfactorily.
- Intellectual curiosity is a must.
- Persistent, but polite
- Detail oriented and flexible
- The requirements listed below are representative of the knowledge, skill, and/or ability required.