About the job Dispatcher Work Location: Plano, TX 75075 Pay: $20-24 Contract: 1 yr MON-FRI 8:30am-5:30pm Responsibilities:
- Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order)
- Manage relationships with selected drayage carriers and make urgent communication in case of emergency
- Search plan B drayage carriers in case of lack of capacities
- Share with daily container delivery schedules with drayage carriers
- Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals
- Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
- In case to use pre-pull yard, find the best solutions in time
- Report monthly on Key Performance Indicators (KPI's) for drayage deliveries
- Checking the delivery status and share with customers
- Document corrective actions and improvement plans properly, and verify plan's effectiveness.
- Perform ad-hoc reporting, as required.
- Perform other job related duties as required
Qualifications:
- Bachelor's degree or equivalent exp
- Min 2 Years of Relevant Experience
- Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry
- Excellent project and people management skills
- Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
- Ability to manage within goals by considering in time, budget and business objectives
- Analytical/focused/data-driven coupled with creative problem solving
- Strong cross-functional teamwork, collaboration, interpersonal, with excellent written and verbal skills.
- Advanced proficiency in MS Office Suite and other applications
- Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties
- Ability to travel up to 20% in domestic and international