Job Description Tradition meets innovation at the historic Port of Baltimore. The well-located domestic and international hub was founded in 1706 and now boasts state-of-the-art facilities. Baltimore has become one of busiest ports on the East Coast, handling annually over 30 million tons of cargo from automobiles to zinc. McAllister Towing has been a steadfast contributor to the port's success since 1980, providing the Upper Chesapeake Bay and surrounding areas with outstanding docking, undocking, towing, dredge services, and general harbor assist services. McAllister Towing of Baltimore is seeking highly qualified individuals to work as Dispatchers in the Command Center. Duties and responsibilities are outlined below: DispatcherReports to:
- The Dispatcher is responsible and accountable to the Operations Manager.
Supervises:
Description of Duties: The Dispatcher handles communications between home office, management, shipping agents, ships, pilots, and boat crews, ensuring that all are properly informed of shipping activity. The Dispatcher works with management and personnel to ensure proper coordination of operations.
- Operates electronic communication systems and equipment including two-way radios, telephone systems, fax machines, various computers and software programs, and cellular telephones.
- Communicates and interfaces with management, shipping agents, and reporting agencies to gather information and schedules for shipping activity. Works with Personnel Department to coordinate crew activities.
- Maintaining communications with agents, ships, pilots, terminals and all boat crews necessary to complete ship movements, barge loading and discharging. Ensures pilots are informed about their ships and schedules.
- Organize and dispatch proper tugs and pilots needed for each job. Evaluate available equipment and crews in light of job requirements and assign tugs and crews accordingly.
- Acts as company representative, and receives and processes communications and orders from the U.S. Coast Guard relating to holds, boarding activity, vessel searches, oil spills and accidents.
- Oversee services performed by tug/barge crews and take appropriate measures to ensure that the work was performed in an efficient and professional manner.
- Update and monitor database system with shipping and pilot activity.
- Organizes and documents activities by completing forms, reports, logs, and records; will also complete all materials used for billing purposes and sales information.
- Keeps systems and equipment functioning properly by following operations instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
- Project a positive image to peers and subordinates; to the customers we serve; to the industry in which we participate; and the community in which we live by producing a cost-efficient, quality service in a safe environment.
- Other duties as assigned.
Minimum Requirements:
- Radio operator's license preferred.
- High School diploma or equivalent required.
- Must have organization, problem solving and scheduling skills.
- Superior customer service and communication skills
- Excellent analytical skills and have the ability to formulate and communicate directions.
- Must be proficient in Microsoft Excel, Word and Outlook with the ability to learn new software programs quickly.
- Must have the ability to operate radios on correct frequencies.
- Must have a good, clear voice and be fluent and articulate in English.
- Have thorough working knowledge of the local waterways, channels, and associated terminals, piers, tides and currents.
- Must be able to work nights, weekends, and holidays.
Physical Requirements:
- The ability to operate a computer terminal.
- The ability to operate telephones and standard office equipment.
FLSA Status:
*This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. Equal Employment Opportunity Employer: We are an Equal Employment Opportunity ( EEO ) Employer. It has been and will continue to be a fundamental policy of McAllister Towing not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.