Description The Opportunity: The Dispatcher position is responsible for scheduling bulk deliveries, assisting drivers with directions, and providing customer service and logistics support with respect to fuel, heating oil and/or lubricant deliveries throughout the geographic area. Competitive Benefits. Meaningful Extras. Unmatched Value.
- A place where you can take your career in the direction you want to grow and go
- Medical with a great wellness program that includes up to $2200 per year in HSA contributions, Dental, Vision, Company paid life insurance, LTD, STD;
- 401k with generous company match;
- Paid time off;
- Paid parental leave;
- Tuition Reimbursement
- Great working environment!
Responsibilities:
- Coordinating and administering all Gas and Fuel traffic functions relating to freight delivery. Responsible for all incoming/outgoing dispatch phone calls on a daily basis.
- Records customer orders, dispatches the order to the Drivers, and provides BOL to the Administrative team for further processing.
- Coordinates deliveries and orders to keep Drivers within the daily hours allowed by the DOT
- Assists with coordinating exemption requests with MT Petroleum Marketers Association when drivers experience long lines for loading and customer supply is exhausted.
- Coordinates with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery. Decides and disseminate solutions to meet and satisfy customer needs.
- Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolutions.
- Monitors GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks.
- Scheduling all inbound and outbound trucks daily.
- Maintains a viable relationship with truck drivers and customers to ensure needs are met at all times.
- Provides accurate accident, safety and various other related reporting as required.
- Performs and assumes other duties and responsibilities as may be required by immediate supervisor.
- On-call nights and rotating weekends as assigned.
- Tracks, monitors and orders railcars and communicate with CP for spotting and releasing railcars as applicable.
Qualifications & Skills: Essential
- Proficient verbal and written communication skills
- Proficient problem solving and analytical skills
- Attention to detail and high level of accuracy
- Ability to manage priorities and workflow and make timely and sound decisions
- Ability to handle multiple projects and meet deadlines
- Flexibility to work within constantly changing priorities
- Ability to work independently
- High School Diploma or GED
- Proficiency in MS Office
Preferred
- Previous dispatch experience
- Knowledge of DOT rules and regulations
- Knowledge of fuel, heating and oil and/or lubricant industry and MT area
- Knowledge of freight rates and common carriers
- Class A CDL
Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with! We Want You To Shine: We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview. Belonging Matters. Because You Do: We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another's unique contributions. Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately - belonging. We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities. The Fine Print: Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time. Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.