Location: Fort Wayne,IN, USA
Dispatch Operations Representative - Toledo, OH
As a Dispatch Operations Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally correspondence with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales to provide solutions for customers' needs and resolve issues
Provide and negotiate freight rates to carriers
Manage daily shipments to ensure timely pick-up and delivery
Procurement of new carriers based on volume and lane density
Benefits:
Room for advancement in a fast growing company that promotes from within
On-site training and career development
Casual dress code
Health, vision, and dental insurance benefits
401(k) Plan
Paid holidays and paid time off
Desired Skills and Qualifications:
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above average proficiency in Google Drive and Microsoft Excel (vlookup, pivot tables, reports)
Excellent written and verbal communication skills
Excellent teamwork skills
Bachelor's degree preferred