Dispatcher
: Job Details :

Dispatcher Hours: M-F 5a-1:30p POSITION SUMMARY The Dispatcher supports the Transportation Manager with directing and coordinating the day-to-day operations of Daycon transportation and third-party driver service providers. The Dispatcher is primarily responsible for fielding incoming calls and emails to the department, overseeing the schedule, distributing paperwork and direction to drivers, and maintaining reports such as Mileage and Fuel. This role could also serve as a back-up to the Router. RESPONSIBILITIES INCLUDE: • Field incoming calls from drivers, Sales Reps, Customer Service, and other partners; address issues, escalate or triage as needed. • Support Transportation Manager with staffing and scheduling plan by fielding driver call outs / vacation schedules and adjusting operational plans. • Distribute required paperwork to drivers each morning and support them with questions or special-order needs. • Monitor and ensure drivers are performing proper pre-trip inspections. • Generate or maintain department reports to include mileage, Fuel, IFTA, KPI's and others. • Monitor driver performance in the field to ensure routes are being executed efficiently and as planned. • Act as an extension of management and provide direction to the transportation team by coordinating and assigning daily activities; make recommendations to management on driver performance or training needs. • Communicate frequently and thoroughly with warehouse, customer service, sales and other internal partners on department operations that impact the business. • Monitor the Transportation email inbox in partnership with the Router. • Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility. • Perform routine filing and maintenance of records (Samsara). • Other duties as assigned. IDEAL CANDIDATE WILL HAVE: - At least one year of dispatching experience - Basic proficiency with Word and Excel - Basic knowledge of the distribution industry and DOT compliance - Familiarity or ability to learn the DMV delivery area to ensure optimal routing of deliveries. - Willingness to work occasional overtime as required. - Ability to pass a pre-employment drug test and background check. This position offers a competitive starting salary and comprehensive benefits program