Operational Assistant/DispatcherReports to: ManagerSalary type: non-exemptSalary: TBDDirect Reports: NoneWe are seeking a motivated and dedicated individual to fill an exciting opportunity within our team. If you're looking to grow and contribute to the success of a supportive, results-driven team, we want to hear from you! At Packages, we believe in fostering a culture of collaboration and excellence. This position offers a chance to make a real impact, while developing your skills and advancing your career. Ready to take the next step? Keep reading to learn more about this role!Dispatcher Duties:
- Single point of contact for driver assistance during active routes.
- Troubleshoot and resolve vehicle issues preventing driver from continuing their route; issues with the Rabbit device preventing driver from delivering package(s); Issues with the package preventing driver from being able to deliver it.
- Single point of contact for Amazon Delivery Liaison Team during active routes.
- Ability to redirect driver to reattempt delivery based on real-time customer requests.
- Relay driver route issues to the Amazon Delivery Liaison Team to update locations or other delivery anomalies.
- Answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the Manager, Lead Assistants or Amazon personnel
- Respond to queries related to deliveries.
- Use the phone or computer to direct drivers to the appropriate locations.
- Prioritize and organize calls according to urgency.
- Manage the route and status of Drivers
- Maintain and update call logs, call records and other important documentation.
- Prepare the end-of-day report detailing key metrics for the day as well as any performance areas needing improvement.
- Perform Rescues and Route deliveries if no one else available
- Follow up on problems with a solution-oriented approach keeping all parties informed of progress
- Roster Drivers for the following day; inputs routes on a weekly basis
Operational Assistant Duties:
- Maintain a Vehicle maintenance log informing 'upper Management when service or repair work is needed.
- Maintain Equipment maintenance log informing upper Management when equipment needs to be replaced or fixed
- Order equipment supplies including phones, battery packs, phone cords, uniforms, vests etc.
- Assist in maintaining and reconciling all fuel cards/pin numbers on a monthly basis
- Assist in creating and maintaining a vehicle and equipment inventory log including VIN, Phone numbers, License plate numbers etc.
- Assist in creating and maintaining a Uniform inventory list
- Prepare weekly update presentations related to driver performance, quality and teamwork and participate in meetings; provide presentations for all hands meetings
- Process improvements whenever possible
Work Environment:
- Overtime will be minimal; work four 10-hour days for 40 hours a week (possibly 11:30 - 8:00pm daily) including 1 day on the weekend
- Under tight deadlines, can drive a delivery van up to GVWR 10,000 lbs. to many customer residences and businesses, climbs in and out of van, and walks up and downstairs as required to deliver packages according to established procedures in all weather conditions
- Must have a can-do attitude and maintain flexibility in all areas of position
- Core schedule may include adjustments, including additional hours and potential schedule changes depending on time of the year and peak seasons or other factors
Basic Qualifications:
- Must be employed with Packages minimum of 1 year to apply
- Basic computer proficiency including general email proficiency
- Always holding high ethical standards
- Proven track record of reliability
- Excellent attention to detail with skill set to solve problems independently
- Demonstrate strong communication skills
- Self-motivated and able to work in a self-directed environment with an upbeat attitude
- Ability to work with a team in a fast paced, ever-changing environment
- Ability to build and foster excellent working relationships with DA's
- Ability to lift, up to 50lbs.
Preferred Qualifications:
- Experience with MS Word/Excel/PowerPoint, reading and creating spreadsheets
Packages, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.