Dispatcher
: Job Details :

JOB REQUIREMENTS: General Purpose of Work. Receives, prioritizes, and assigns emergency and nonemergency calls and service orders in a 24/7 onsite Distribution Operations Center. Performs field worker dispatching. General Duties. Follows directives received from on-duty Distribution Systems Operations Supervisors (DSOSs) and management during normal and emergency situations. Dispatches same-day SROs, meter orders, and single-customer OMS outage reports to Meter and Connection technicians. Answers the Company\'s emergency line outside of Customer Center business hours. Documents schedule exceptions in ARCOS. Runs ARCOS callouts to call in field workers outside of normal working hours. Checks field personnel in and out of substations and gas sites. Answers dispatch-related questions from Customer Center representatives. Coordinates with 911 centers (shared with DSOSs). Assists in responding to gas damages, blowing gas emergencies, and underground gas leaks (shared with DSOSs). Communicates information from Gas Operations field personnel regarding gas system conditions. Documents unusual conditions encountered in the Emergency Service Log. Adjusts daily Meter and Connections operations to respond to severe weather, emergencies, and catastrophic events. Works in coordination with the DSOSs. Responds to employee medical emergencies and potential public safety issues reported to the Company. Utilizes the Customer Information System. Coordinates with the Company\'s first responders. Assists with maintaining documentation and procedures. Follows Company policies, procedures, and practices as well as all regulatory requirements and safety practices in performing duties. Maintains appropriate confidentiality of information in performing assigned duties. Provides adequate documentation and maintains accurate records. Performs other related duties as required. Qualifications. Education and Experience. High school diploma or equivalent. Education or equivalent experience in any one, or a combination, of the following areas: customer service, dispatching, or field technician work involving customer contact. Knowledge and Skills. Good computer skills. Able to prioritize information. Clear, concise verbal communication skills. Able to work effectively in stressful situations. Able to work 12-hour rotating shifts including evenings, weekends, and holidays. Must also be able to work in excess of 12 hours during heavy workload and/or emergency situations. Able to work on an on-call basis and report to work within one hour if called. Must be detail-oriented. Must be able to multitask. ABOUT THE ORGANIZATION About MGE MGE generates and distributes electricity to 163,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 176,000 customers in seven south-central and western Wisconsin counties. MGE... For full info follow application link. AA/EOE-Minorities/Females/Gender Identity/Sexual Orientation/Disabled/Vets ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/79DDAFD751374433 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.